Customer Enquiries Consultant

Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Customer Enquiries Consultant.

A bit about your role:

• In your role as the Customer Enquiries Consultant at nbn, you will play a key role in delivering high-quality customer service as part of the Customer Service Team, which supports end users across all stages of their journey.
• Reporting to the Customer Enquiries Team Leader, the consultant serves as the first point of contact for external enquiries, handling interactions via phone and email.
• The role requires strong communication skills, product knowledge, and the ability to resolve issues efficiently and empathetically.
• Consultants must manage their own workload, meet performance targets, and contribute to continuous improvement efforts in a dynamic, customer-focused environment.

A bit about you:

• The ideal candidate for this role should have some customer service experience, particularly in service recovery and handling escalations, preferably within a contact centre or telecommunications environment.
• Strong problem-solving, self-management, and effective communication skills are essential.
• Proficiency in using general and specific work-based technologies like Microsoft Office and CRM systems is also required, along with the ability to multitask efficiently.
• Candidates must also demonstrate a commitment to workplace safety, adhere to company policies, and contribute to a safe and compliant working environment.

Life at nbn:

To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world:

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All:

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing ***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this is a 12 months fixed term opportunity and applications for this role will close at midnight Sunday, 25th of October 2026. To be eligible for this role, you must have full working rights in Australia.

Worker Type: Fixed Term (Fixed Term)

Time Type: Full time

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