At a Glance
- Tasks: Install, repair, and maintain nbn products while delivering exceptional customer service.
- Company: Join nbn, a leader in transforming Australia's digital landscape.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Other info: Be part of an inclusive team with great career growth opportunities.
- Why this job: Make a real impact on everyday Australians and help shape the future of connectivity.
- Qualifications: No experience needed; just bring your communication skills and a clean Driver’s License.
The predicted salary is between 62100 - 75900 $ per year.
Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician, located in Devonport, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
- Cabling installation (copper and fibre) including jointing, jumpering and splicing
- Customer premises installation of nbn Customer Premises Equipment (CPE)
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We’re seeking both experienced candidates as well as those with transferable skills from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Customer Field Technician in Sydney employer: NBN Co ltd.
At nbn, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee wellbeing and growth. As a Senior Field Technician in Nowra, you'll enjoy a variety of rewarding challenges while receiving comprehensive support from a dedicated team, along with benefits like 18 weeks of paid parental leave and opportunities for career progression. Join us to make a meaningful impact on Australia's digital future while working in a collaborative environment that values diverse perspectives.
