Customer Field Technician I – Horsham in Melbourne

Earn a full-time salary whilst you are trained. Vehicle, fuel card, tools, and uniform - all covered.

Calling all Tradies and Apprentices! Are you a tradesperson, trade assistant, or field-based worker, based in Horsham, looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries - including apprentices! If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. Join us in shaping Australia’s digital future.

In this hands-on, customer-focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role:

• As a Customer Field Technician, you’ll work independently to complete a variety of tasks across different nbn technologies.
• Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.
• Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.
• Working hours are between 7am and 7pm, with flexibility based on business needs.
• You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.
• Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you:

• Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know.
• What matters most is that you enjoy hands-on work, like solving problems, and feel comfortable speaking with customers.
• You might come from a trade, a hands-on technical job, or a customer-focused trade role.
• Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, or manufacturing is highly valued.
• You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work.
• A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn:

To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more.

Equal Opportunities for All:

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us.

Important Information:

To be eligible for this role, you must have full working rights in Australia. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. Please note, this is a permanent role.