At a Glance
- Tasks: Lead teams to ensure operational excellence and partner satisfaction in a dynamic environment.
- Company: Join nbn and help build Australia's future with innovative fibre infrastructure.
- Benefits: Enjoy flexible working, 18 weeks paid parental leave, and a supportive workplace culture.
- Other info: Diverse and inclusive workplace that values every voice and perspective.
- Why this job: Make a real impact on Australia’s digital capability while growing your career.
- Qualifications: Experience in IT management and strong leadership skills are essential.
The predicted salary is between 82800 - 101200 $ per year.
Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
Responsibilities
- The Service Availability Manager is responsible for ensuring operational excellence, resilience, and partner satisfaction across nbn’s Interfacing Platform Services and related commercial obligations.
- The role supports program delivery for Customer Delivery teams, partners, and field services, prioritizing resources to meet business and customer needs.
- It involves directing skilled individuals to execute initiatives using effective Lean‑Agile practices.
Qualifications
- The ideal candidate will have experience in IT management, partner engagement, and leading large cross‑functional teams.
- They should demonstrate expertise in alternative delivery approaches, vendor and stakeholder management, and ITIL practices.
- Strong communication skills are essential for explaining IT infrastructure and influencing senior stakeholders.
- Additionally, the role requires advanced leadership abilities, strategic advisory experience in telecoms and IT, and solid knowledge of business analysis methodologies.
Life at nbn: To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more.
Benefits and Inclusion
- nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
- We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
- We offer 18 weeks of paid parental leave, have an Accessibility & Inclusion Plan, and are a Pride in Diversity Gold Employer for three years running.
Please apply by sending your resume only. No cover letter or selection criteria are required. This is a permanent opportunity and applications will close at midnight, Wednesday 17th of December 2025.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Telecommunications
Service Availability Manager employer: nbn Australia
At nbn, we are not just building a network; we are shaping the future of Australia. As a Senior Functional Designer, you will thrive in an inclusive and flexible work environment that values diverse perspectives and fosters professional growth. With comprehensive training, generous parental leave, and a commitment to equal opportunities, nbn is dedicated to creating a supportive workplace where your contributions truly matter.
