At a Glance
- Tasks: Be the friendly face connecting Australians through installation and maintenance of vital services.
- Company: Join nbn, a pioneering tech company transforming Australia's digital landscape.
- Benefits: Enjoy 18 weeks paid parental leave, gym discounts, and a supportive work culture.
- Other info: Inclusive workplace prioritising balance, wellbeing, and career progression opportunities.
- Why this job: Make a real impact in communities while developing your skills in a dynamic environment.
- Qualifications: Experience in telecommunications with strong communication and problem-solving skills.
Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.
A bit about your role
As part of a field service team, you'll discover a diverse and dynamic workplace where no two days are alike. You'll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service. In your day to day work you'll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.
A bit about you
To thrive in this role, you'll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs. You'll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.
What you'll put in:
- Current Driver's License
- Strong communication skills, both written and verbal
- Approachable and caring attitude to customer service
- Passion for problem-solving
- An appetite for challenge
- Comfortability working to tight deadlines
- Confidence to act with autonomy, integrity, and pace under pressure
- Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required
What you'll get out:
- 18 weeks of paid parental leave
- Discounted gym memberships + other corporate benefits
- Device allowance or mobile device
- Options for salary sacrificing
- An inclusive work culture that priorities balance and wellbeing
- A dedicated and caring team of subject matter experts to train and support you
Life at nbn
To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. To be eligible for this role, you must have full working rights in Australia.
Senior Field Technician employer: nbn Australia
At nbn, we are not just building a network; we are shaping the future of Australia. As a Senior Functional Designer, you will thrive in an inclusive and flexible work environment that values diverse perspectives and fosters professional growth. With comprehensive training, generous parental leave, and a commitment to equal opportunities, nbn is dedicated to creating a supportive workplace where your contributions truly matter.
