Student and Academic Services Manager

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia division, you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff globally, Navitas creates life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

Edith Cowan College (ECC) is an Australian tertiary education and English language provider and is accredited by the government under the Higher Education Act 2004 to provide a range of higher education courses. ECC specialises in providing alternative pathways to ECU for students who may not qualify for direct entry into a degree program and are looking for a supportive learning environment. ECC is located on Edith Cowan University campuses and is a successful joint venture between ECU and Navitas.

About the role

The Student and Academic Services Manager is a leadership position responsible for the efficient and high-quality delivery of student and academic administrative processes, student experience programs and management of a service-oriented Student and Academic Services team. This position reports to the Academic Director and is a member of the College Senior Executive Team.

Key Responsibilities

• Provide effective leadership, management and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, timetabling, exams, results, student progression, scholarships, graduation.
• Provide oversight of the student information management system.
• Ensure accuracy in data reporting to the Australian government via the TCSI portal.
• Partner with academic and professional staff across the College and the University to facilitate collaboration and achieve strategic objectives.
• Leverage expert knowledge to guide staff on relevant legislation, policy and reporting requirements.
• Identify and implement opportunities for continuous improvement in student and academic services.
• Oversee student experience programs.

Qualifications

• Strong organisational skills with the ability to manage multiple tasks, meet deadlines, and balance competing priorities.
• Excellent attention to detail, proofreading, and data accuracy skills.
• Strong interpersonal skills with the ability to relate well to students and colleagues.
• Problem-solving skills with the ability to resolve routine issues independently.
• Demonstrated advanced level proficiency in the Microsoft Office suite, particularly in using Excel to analyse data and create reports.
• Demonstrated IT literacy, including working with student information systems, databases, or CRM systems.
• Excellent written and verbal communication skills.
• A strong sense of responsibility and commitment to supporting student success.
• A tertiary qualification (degree or equivalent).
• Previous experience in the higher education pathway sector in a student services or academic administration role.

Additional Information

• Professional development opportunities across our global operations.
• Recognition and rewards.
• A range of health and wellness initiatives.
• An active staff social club.
• A vibrant and supportive team environment.
• Access to LinkedIn Learning.
• Salary packaging.

Diversity Equity and Inclusion

At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

All applicants must have full working rights within Australia to be considered. Successful candidates will be required to provide a current National Police Clearance.