At a Glance
- Tasks: Lead a team of telehealth counsellors while providing hands-on support to clients.
- Company: Navigator Group, a dynamic innovator in the health care industry.
- Benefits: Hybrid work, salary packaging, additional paid leave, and ongoing training.
- Other info: Join a diverse team committed to mental health and wellbeing.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Bachelor's degree in allied health and proven counselling experience required.
The predicted salary is between 82800 - 101200 $ per year.
Are you a natural leader with a background in counselling or allied health, ready to step into a role that blends people leadership with hands-on client work? Navigator Group is looking for a Team Leader to guide our team of tele-health counsellors, supporting injured workers on their journey back to health and work.
Who we are:
Navigator Group is a dynamic innovator in the health care industry who provide innovative and personalised support to those recovering from illness or injury. At Navigator, we believe in the power of Care, Collaboration, and working together as one team. Our customers are Australia’s leading insurance providers and our services are highly regarded in the industry. The Navigator Support Program (NSP) is a specialist program delivering support and therapy services to those recovering from an accident or illness. Mental Health and Wellbeing is at the core of Navigator Health’s work and our dedicated team of health professionals embody a commitment to the wellbeing and care of all of those we support.
The role:
As Team Leader – Navigator Support, you'll lead and support a team of telehealth clinicians to deliver high-quality, person-centred services. You'll coach, mentor and develop your team, monitor service delivery and performance, champion continuous improvement, and work collaboratively across the business to ensure exceptional outcomes for our clients and customers. Alongside your leadership responsibilities, you'll provide evidence-based counselling and coaching to injured workers, helping them overcome barriers to recovery and return to work.
Duties:
- Support your team to manage caseloads efficiently and in line with program protocol
- Monitor service delivery against SLAs and customer expectations
- Coach individuals to hit performance goals and run formal performance reviews
- Onboard new team members and support their learning and development
- Spot and escalate service, people or operational risks early
- Champion continuous improvement and run team debrief sessions
- Be a genuine advocate for Navigator's values and culture
Requirements:
- Minimum Bachelor degree level in Allied health background (counselling, social work, psychology, rehabilitation)
- Proven experience in counselling (CBT, trauma, SFBT)
- Must have membership with Australian Counselling Association Level 3 or higher, Member of PACFA, registered with Australian Psychological Society or registered Mental Health Social Worker
- Excellent telephone manner, proven active listening skills, rapport building
- Proven experience leading teams and providing counselling post-qualification
- Strong digital literacy, admin and time management skills
- Comfort with Microsoft Office and web-based platforms (Salesforce, Zoom, etc.)
- Lifeline, Beyond Blue, Health Direct experience an advantage (Desirable)
- Knowledge of the compensable injury industry (Desirable)
What we offer you:
- Ongoing supervision, both peer and individual
- Hybrid work environment
- Salary packaging benefits + up to 4 days additional paid leave per year
- Regular training to suit the requirements of the role
- Excellent Employee Referral bonus
To be considered for the role, please include an updated resume and a cover letter. To find out more about us, please visit https://www.navigatorgroup.com.au/
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity in all forms, including neurodivergence. We welcome applicants of all backgrounds, thinking styles, and lived experiences. We request you to advise us at the time of your application if you require any reasonable adjustment to support through your interview journey.
Team Leader – Telehealth Counselling – Hybrid in Melbourne employer: Navigator Group
Navigator Group is an exceptional employer located in Sydney, offering mental health professionals the opportunity to make a meaningful impact in people's lives through telehealth services. With a strong focus on collaboration and care, employees benefit from ongoing supervision, a hybrid work environment, and generous salary packaging options, including additional paid leave. The company fosters a supportive culture that values diversity and provides regular training and growth opportunities, making it an ideal place for passionate individuals looking to advance their careers in mental health.
