At a Glance
- Tasks: Lead a major digital transformation project and enhance customer service experiences.
- Company: Join a dynamic team at Natural Selection Group, driving innovation in customer service.
- Benefits: Competitive salary, hybrid work model, and hands-on ownership of transformative projects.
- Other info: Collaborate with cross-functional teams in a fast-paced, supportive environment.
- Why this job: Shape the future of AI-enabled services and make a real impact in a high-visibility role.
- Qualifications: Experience in digital project management and Salesforce implementations is essential.
The predicted salary is between 130000 - 150000 $ per year.
An exciting 12-month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment. You'll drive the delivery of an integrated customer service platform covering voice, email, SMS, AI-driven workflows, and automation while coordinating cross-functional teams, partners, and business stakeholders. This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities.
What you’ll do:
- Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams
- Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities
- Coordinate solution design, build, UAT, training, go-live and hypercare activities
- Partner with technology, business operations, change, and enablement teams
- Oversee project timelines, budgets, risks, reporting and governance
- Lead vendor engagement across Salesforce, telephony, AI, and integration partners
- Drive change adoption through communication, training alignment, and stakeholder management
- Ensure seamless rollout of digital channels, automation and AI-powered service enhancements
What you’ll need:
- Proven experience as a Digital Project Manager delivering complex enterprise projects
- Background managing Salesforce or large CRM implementations (Service Cloud preferred)
- Experience leading telephony, voice, or contact centre transformation programs
- Strong project governance, planning, RAID management and stakeholder communication skills
- Ability to coordinate technical, business and vendor delivery streams
- Experience managing change, training and adoption activities in fast-paced environments
- Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable
- Confident communicator with excellent facilitation, presentation and reporting abilities
The perks:
- Lead a major digital uplift with enterprise visibility
- Hands‑on ownership of a transformative, multi‑stream program
- Hybrid working with a supportive delivery and change team
- Opportunity to shape a modernised, AI‑enabled service experience
What’s next:
Apply Now Or Reach Out To Elton Kelly, Principal Consultant, Natural Selection Group, M: 0405 294 375, E: elton.kelly@naturalselectiongroup.com.au
Digital Project Manager employer: Natural Selection Group
Join a dynamic team in Melbourne as a Dayforce HCM Administrator, where you'll be at the forefront of a major transformation program. Our collaborative work culture fosters strong partnerships with HR, Payroll, and IT, providing you with ample opportunities for professional growth and the chance to make a significant impact on the organisation. With a focus on employee development and a commitment to giving back through charitable donations, we offer a rewarding environment for those looking to advance their careers while contributing to meaningful projects.
