Nationwide Group in Australia is seeking an experienced Service Delivery Manager to lead day-to-day towing operations, deploy resources to meet customer demand and deliver outstanding service.
Reporting to the Operations Manager, you will supervise Tow Truck Operators and contractors across your state while maintaining safety and performance standards. You will drive KPIs, manage recruitment, onboarding and development, forecast workforce and fleet needs, and collaborate with the Dispatch Centre
Service Delivery Lead, Towing Operations employer: Nationwide Group
At Nationwide Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative team culture that values each individual's contribution. With flexible working arrangements, ongoing training, and career growth opportunities, our employees thrive in a dynamic environment where they can make a real difference in the lives of Australians. Join us in Noble Park, where you can enjoy the benefits of a national operation while working alongside passionate professionals dedicated to excellence in customer service.
