At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Dynamic team in Tuggerah focused on customer and publisher services.
- Benefits: Competitive pay of $37.50 per hour, Monday to Friday work schedule.
- Other info: Opportunity to improve processes and make a real impact.
- Why this job: Join a fast-paced environment where your skills can shine and grow.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 37.5 - 37.5 $ per hour.
Tuggerah, NSW | $37.50 per hour | Monday to Friday
We are seeking an experienced Customer Service Advisor to join a busy Customer and Publisher Services team based in Tuggerah. This role is responsible for delivering exceptional customer service to bookseller customers and publisher clients, building strong working relationships and ensuring customer requests are completed accurately and within agreed service levels.
About the Role
- Proactively liaising with customers and clients to maintain strong working relationships
- Responding to customer and client enquiries via phone and written communication
- Processing orders, return authorisations, rebates, group buys, transfers, consignment sales, remainders, direct shipments and other customer requests
- Ensuring requests are processed accurately and completed right the first time
- Resolving customer and client queries within agreed service levels
- Handling customer and client complaints effectively and professionally
- Maintaining effective communication with internal departments
- Working towards departmental performance and service-level targets
- Escalating ongoing issues or queries to the Team Leader or Manager when required
- Identifying opportunities to improve processes, service and productivity
- Maintaining high standards of quality and productivity
About You
- Experience working in a fast-paced customer service role
- Experience working in a target-driven environment
- Experience building effective customer and client relationships
- Experience processing data
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong conflict-resolution and problem-solving skills
- The ability to remain calm under pressure
- The ability to meet productivity targets without compromising quality
- Strong planning and prioritisation skills with the ability to meet strict deadlines
- A self-motivated, reliable and flexible approach
- The ability to work effectively as part of a team
- Microsoft Word, Excel, Teams and Outlook skills
What We’re Looking For
You will be customer-focused, accountable and willing to learn. You’ll bring a positive approach to challenges, take ownership of your responsibilities and work collaboratively with colleagues and stakeholders. If you have strong customer service experience and are looking for your next opportunity in Tuggerah, we would love to hear from you.
Customer Service Advisor employer: National Workforce Pty Ltd
Join a leading Australian food manufacturing business as a Maintenance Electrician at their Revesby site, where you'll thrive in a fast-paced environment that values hands-on expertise and problem-solving skills. Enjoy a competitive remuneration package, a supportive maintenance team, and the opportunity for career growth within a modern production facility that offers exposure to diverse equipment and automation systems. This role not only promises stability but also the chance to make a meaningful impact in a well-established company committed to workplace safety and employee development.
Contact Details:
National Workforce Pty Ltd Recruitment Team
