At a Glance
- Tasks: Lead a dynamic team in delivering exceptional flooring solutions and customer service.
- Company: Join National Tiles, a passionate leader in high-quality flooring.
- Benefits: Enjoy competitive pay, career growth, discounts, and wellness programs.
- Other info: Opportunities for training and development, plus a birthday off every year!
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in flooring or construction with strong leadership and customer service skills.
The predicted salary is between 118673 - 127101 $ per year.
At National Tiles, we’re passionate about transforming homes with high-quality flooring solutions—and we’re building a new team to take that experience even further. We’re looking for a Measure & Quote Team Leader to support the team, whilst also playing a hands-on role in delivering exceptional service. In this position, you’ll guide day-to-day operations, support and develop team members, and lead by example—meeting customers where they are, whether in the showroom, in their homes, or on-site.
This role is perfect for someone with a background in flooring or construction who thrives in a dynamic, evolving environment. You'll enjoy a balance of leadership, collaboration, and customer interaction, driving performance while helping shape the success within the business.
Key Responsibilities Include:
- Lead and manage the Measure & Quote team to ensure high performance, accountability and customer satisfaction.
- Provide onboarding, coaching and ongoing training to Measure & Quote Specialists to ensure consistency in service delivery and adherence to process standards.
- Provide support where necessary to help the team close sales and take deposits, including coaching on sales techniques and customer engagement.
- Monitor team workload, scheduling and performance metrics to ensure timely and accurate service delivery.
- Conduct regular check-ins, performance reviews and development planning for team members.
- Assist the team, as required, to complete their duties per National Tiles’ policies and procedures.
- Maintain up to date knowledge of industry trends, product offerings, and installation methods.
- Collaborate with store sales teams to ensure seamless customer experience and accurate order processing.
- Book in measure and quotes from qualified leads.
- Conduct in-home or on-site measurements for installation projects.
- Advise customers on product suitability, installation requirements and recommended upgrades to ensure best fit for purpose.
- Provide accurate and detailed quotes with clear breakdowns, ensuring transparency and clarity for customers.
- Support the sales process as needed, including helping to close the sale and take deposits.
- Maintain accurate records of measurements, quotes, and customer interactions.
- Facilitate smooth handover of customer to Installation Support / Customer Support Specialists.
- Ensure customer satisfaction by addressing any further enquiries, either from the customer, Installation Support or the store, professionally and promptly.
- Contact customers post installation to complete sign-off or immediately book in QC visit if issues are raised.
About You:
The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You’ll combine technical expertise with a customer-centric approach, consistently delivering excellent results.
- Demonstrated experience in leading, coaching, or supervising a small team in a customer-facing or construction environment.
- Confidence in measuring and interpreting floor plans and site drawings.
- A proactive, positive attitude and the ability to build rapport with customers.
- Exceptional attention to detail, with strong analytical skills for precise measurements and calculations.
- Strong problem-solving skills, with the ability to think on your feet and offer practical solutions.
- A collaborative mindset and the ability to work effectively as part of a team.
- Proficiency with measurement tools and quoting software.
- Tech-savvy, with experience using productivity tools.
Why Join Us?
- Opportunities for career progression - we promote from within!
- Employee benefits app - discounts at your favourite retailers.
- Training, development and leadership courses.
- Access to health & well-being programs including EAP.
- Birthday off every year.
- Generous staff and family discounts.
Measure & Quote Team Leader in Melbourne employer: National Tiles
National Tiles is an exceptional employer that fosters a dynamic and results-driven work culture, perfect for high-performing individuals eager to make a significant impact in the B2B market. With a strong focus on employee growth, we offer competitive remuneration packages, comprehensive sales support, and the opportunity to build lasting relationships with key decision-makers across Australia. Join us in a role where your efforts are recognised and rewarded, and be part of a company that values innovation and success.
