Employee Relations Specialist

Generous incentives and exclusive staff & family discounts. Weekly pay cycle & paid birthday leave. Supportive and collaborative People & Culture team.

We are seeking an experienced Employee Relations Specialist to join our People & Culture team. In this role, you will partner with leaders across our national operations to foster a positive, fair, and high-performing workplace.

The Company

With over 45 years in the industry, National Tiles is an iconic Australian brand in tile and flooring retail. We're more than a business - we're a family that values safety, respect, teamwork, and relentless improvement. Here, your work will be valued, your ideas will be heard, and you'll have the support to make a real impact.

As our Employee Relations Specialist, you will:

• Provide expert, commercially sound employee and industrial relations advice across retail stores, warehouses and support office, including investigations, conduct and performance matters, modern award and Enterprise Agreement interpretation.
• Support organisational change initiatives by implementing initiatives to improve leadership capability in leading their teams.
• Work with the learning and development team to build and implement tools to help employees and leaders navigate the employee lifecycle at National Tiles.
• Partner with line managers and employees to prepare for and conduct performance, conduct and investigation meetings, ensuring procedural fairness and appropriate documentation.
• Manage end-to-end employee relations casework, maintaining strong matter management practices including accurate documentation, risk assessment and reporting.
• Develop and maintain best-practice people and culture team resources, templates, guidance materials and reporting frameworks to manage risk and support informed decision-making.
• Build strong, collaborative relationships with internal stakeholders while promoting psychological safety, compliance, wellbeing and continuous improvement across the business.
• Support the broader People and Culture team to achieve their strategic priorities and lifecycle activities.

About You

• Demonstrated experience across employee and industrial relations within a multi-site or operationally complex organisation (retail, warehousing or logistics experience highly regarded).
• Strong working knowledge of the Australian industrial relations framework, including modern awards, Enterprise Agreements and the National Employment Standards.
• Proven experience managing investigations, performance and conduct matters, change processes and tribunal matters.
• Highly developed communication, influencing and stakeholder management skills, with the ability to coach and guide leaders at all levels.
• A practical, commercially focused and solutions-oriented approach with strong attention to detail and documentation standards.
• The ability to manage sensitive and confidential matters with professionalism and discretion.

What We Offer:

• Access ongoing training and career development through our National Tiles Academy.
• Enjoy generous incentives, weekly pay and a paid day off on your birthday.
• Enjoy great savings across a wide range of retail brands through our employee benefit apps.
• Benefit from wellbeing support via Sonder and recognition programs that celebrate your contributions.
• Receive exclusive staff and family discounts to bring style into your own home.

If you are an experienced Employee Relations professional who thrives in a fast-paced operational environment and enjoys balancing compliance, fairness and commercial outcomes, we would love to hear from you and have a conversation about joining our team!