At a Glance
- Tasks: Assist visitors, manage bookings, and support retail operations at a stunning national park.
- Company: Join the Department of Climate Change, Energy, the Environment and Water.
- Benefits: Competitive salary, accrued days off, corporate wellbeing programs, and training opportunities.
- Other info: Flexible hours with potential for ongoing opportunities in a vibrant team.
- Why this job: Make a real difference in conservation while gaining valuable experience in customer service.
- Qualifications: Experience in retail, strong communication skills, and a commitment to customer service.
The predicted salary is between 84799 - 84799 $ per year.
Temporary part-time (21 hours per week) opportunities - with the possibility of extension. Roles to commence from 1 January 2027. Located at Kamay Botany Bay National Park Visitor Centre - Kurnell. Salary relative to experience, and ranges from $78,000 to $84,799 p.a. (pro rata) + employer's contribution to superannuation and 17% loading for working weekends and public holidays.
About the role:
National Parks and Wildlife Service has a unique opportunity for two part-time Information and Retail Assistants to work as part of the Greater Sydney team and contribute towards the conservation of the natural environment, flora, fauna and heritage. These roles play a key part in the day-to-day operation of the visitor centre, providing information, reception, booking, retail and administrative services and event support to achieve a high-quality visitor experience. The Information and Retail Assistant is responsible for welcoming visitors, responding to enquiries, promoting and processing bookings for tours, events and venues, and providing accurate information about park attractions, products and services. These roles will also support retail operations through merchandise sales, stock control and point-of-sale transactions, while maintaining accurate records, undertaking cash handling and daily reconciliations, and assisting with reporting and administrative tasks. In addition, these positions contribute to the development and maintenance of visitor information and promotional materials, supports the delivery of tours and visitor services, and helps ensure the efficient operation, presentation and security of the visitor centre.
About you:
- You will bring a strong commitment to customer service, with the ability to engage positively with a diverse range of visitors and provide accurate, professional information in a welcoming and helpful manner.
- Demonstrate excellent communication and interpersonal skills, sound administrative abilities, and confidence using a range of computer-based systems and technologies.
- You will be well organised and adaptable and be able to manage competing priorities in a busy environment while maintaining attention to detail when handling bookings, records, cash transactions and reconciliations.
- You will be a proactive team player who can contribute to retail operations, support visitor services, and take initiative to enhance the overall visitor experience through a professional, customer-focused approach.
Essential requirements:
- Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and using digital booking software.
- A current Working with Children Check (WWCC) is an essential requirement for this role.
- Ability to work outside of normal working hours and on weekends and public holidays if required.
- A current Australian driver’s licence and first aid certificate or willingness to obtain one.
What we can offer you:
- Accrued days off in addition to Annual Leave.
- Corporate wellbeing programs, including the Fitness Passport.
- Learning and development opportunities, including in-house training.
Applications close: Wednesday 4 November 2026 at 11:55pm.
If you require further information about the role please contact Marie Kellett.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales.
We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone.
Information and Retail Assistant in Sydney employer: National Parks & Wildlife Service
Join the NSW National Parks and Wildlife Service as a Senior Field Officer in the stunning Lachlan Valley National Park, where your work will directly contribute to the preservation of our natural and cultural heritage. Enjoy a supportive work culture with excellent benefits including on-park accommodation, additional recreation leave, and financial incentives tailored for remote living, all while working in one of NSW's most breathtaking environments. With ample opportunities for professional growth and development, this role is perfect for those looking to make a meaningful impact in their community.
Contact Details:
National Parks & Wildlife Service Recruitment Team
