Love talking to people and getting things done?
We're looking for a confident, outgoing and organised person to join our small team and work directly alongside our Senior Mortgage Broker.
You’ll be the friendly voice of our business, speaking with new customers, building relationships and keeping loan applications moving from start to finish.
Key responsibilities
- Calling new leads and conducting onboarding interviews
- Managing customer relationships and delivering excellent service
- Following up customers and collecting documents
- Keeping loan applications progressing and customers informed
- Managing calls, emails and outstanding tasks
- Supporting our broker with day-to-day activities
About you
- Previous phone-based customer service experience
- Confident making outbound calls and building rapport
- Friendly, enthusiastic and professional
- Organised, reliable and able to multitask
- Someone who takes initiative and gets things done
Benefits
- $60,000–$70,000 + superannuation
- Monday to Friday, no weekends
- Full training and hands-on mentoring
- A friendly, small-team environment
- Opportunity to build a career in finance
- Free onsite parking
Bring your personality and initiative. We’ll teach you the rest!
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Customer Care & Broker Support in Melbourne employer: National Home Loans Group
Join a vibrant and supportive team where your passion for customer service can truly shine! As a Customer Care & Broker Support professional, you'll enjoy a competitive salary, comprehensive training, and the chance to grow your career in finance, all while working in a friendly environment that values initiative and teamwork. With no weekend work and free onsite parking, this role offers a perfect balance of professional development and personal well-being.
