APS5 Remote Planner

The National Disability Insurance Agency – Mount Isa QLD Service Delivery Branch is responsible for engaging with participants and managing participant plans and supports. Planning teams provide direct service delivery for NDIS participants; engaging with participants and managing participant plans and supports to ensure nationally consistent participant experiences aligned to the Participant Service Guarantee.

The APS5 Remote Planner will be required to undertake planning activities and tasks using available information where options are not always evident. The position will be required to perform procedural, clerical, administrative and operational tasks that support and contribute to NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

As the APS5 Remote Planner, you will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex to complex enquiries for people. You will be passionate about working in your local rural and remote communities to support people in their NDIS journey.

You will be required to attend external locations offsite including participants' homes (which may have multiple stories or be accessible only via uneven ground, stairs). You will perform high levels of phone usage and/or face-to-face work. You must be comfortable driving a vehicle over possible long distances in remote locations on unsealed roads and in all traffic and weather conditions, including the capacity to deal with minor vehicle problems (e.g. changing a tyre). Travel via light aircraft may be required to access remote communities. You will require physical capacity and mobility to safely navigate uneven terrain, including unsealed roads, footpaths, steps and stairs, in a variety of weather conditions.

The key duties of the position include:

• Working with service providers and participants to gather and verify relevant information to facilitate access, plan development, ensure successful plan implementation and maintain community supports.
• Undertaking reviews of plans with participants, delivering and approving plans to meet targets.
• Developing outcome-based plans reflecting participant choice and control within a reasonable and necessary framework.
• Building participant capacity to maintain effective networks by liaising with individuals, families/carers and their communities to improve natural and community supports.
• Providing information to members of the community about the NDIS, mainstream services and community supports to improve participation and inclusion.

The ideal candidate will have:

• Well-developed understanding of relevant legislation, policy frameworks, and procedures.
• Exercise sound judgement to resolve complex or difficult issues.
• Strong attention to detail and ability to conduct thorough research and analysis.
• Proven ability to work independently, manage competing priorities and proactively take initiative.
• Ability to communicate information clearly and concisely.
• Experience working within a high-performing team and thriving in a fast-paced work environment.
• Excellent interpersonal skills to effectively develop and maintain stakeholder relationships.
• Excellent verbal and written communication skills to effectively present and collaborate with stakeholders.
• Maintain a positive and contemporary attitude towards people with disability.
• Ability to understand, communicate and interact effectively with people from diverse cultural backgrounds, including remote Indigenous communities.

Eligibility: This role is required to be performed from Charleville, Longreach, Mt Isa and Weipa Offices. Alternate office locations or arrangements will not be considered. Ongoing and non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Getting to know the National Disability Insurance Agency: The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. The NDIS also connects anyone with disability to services in their community. This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government. The NDIS now supports over 500,000 Australians with disability to access the services and supports they need. This includes supporting approximately 80,000 children with developmental delay, ensuring they receive supports early so that they achieve the best outcomes throughout their lives.