At a Glance
- Tasks: Be the friendly face of NAB, helping customers with banking needs.
- Company: Join a leading bank focused on customer experience and community impact.
- Benefits: Flexible casual hours, training opportunities, and a supportive team environment.
- Other info: Diverse workplace culture that values inclusion and authenticity.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: Passion for customer service and teamwork; attention to detail is key.
The predicted salary is between 24.3 - 29.7 $ per hour.
Are empowered to make a positive difference for customers and communities. Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day.
Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.
You’ll make an impact by:
- Supporting NAB’s Tumut branch by being the first point of contact for our customers; putting them at the centre of everything you do.
- Identifying the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
- Demonstrating our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.
We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:
- A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
- A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
- Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
The Hours: Join our team in a casual setting between these hours of Monday, Tuesday, Wednesday, Friday 9:00am - 4:15pm & Thursday 9:00am - 5:15pm. Candidates must be available to work Monday to Friday, but only when required. The first 6 weeks of the role will require full time availability Monday to Friday for training and onboarding.
Your home branch will be Tumut however your skills and expertise will also be required to cover our neighbouring branches, so a licence and transport is essential.
A diverse and inclusive workplace works better for everyone. We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Casual Customer Advisor – Tumut, NSW employer: National Australia Bank
As the Head of Group Planning Forecasting at NAB, you will be part of a dynamic and inclusive workplace that prioritises customer satisfaction and innovation. With a strong focus on employee growth, you will have the opportunity to lead and develop future finance leaders while collaborating closely with senior executives to shape the financial future of the Group. NAB's commitment to diversity and respect ensures that every team member feels valued, making it an excellent employer for those seeking meaningful and rewarding careers in finance.
