At a Glance
- Tasks: Be the friendly face for customers at NAB, helping them with banking needs.
- Company: Join NAB, a leading bank focused on customer experience and community impact.
- Benefits: Enjoy competitive pay, discounts on banking services, and extensive leave options.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in banking.
- Qualifications: Passion for customer service and teamwork; attention to detail is key.
The predicted salary is between 47250 - 57750 $ per year.
Branch Customer Advisor – Banking – Hervey Bay/Maryborough
Are empowered to make a positive difference for customers and communities. Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day.
Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.
You’ll make an impact by:
- Supporting NAB’s Hervey Bay and Maryborough branches by being the first point of contact for our customers; putting them at the centre of everything you do.
- Identifying the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
- Demonstrating our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.
We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:
- A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
- A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
- Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
The Hours (5 days per week): Join our team in this role within the hours 8:30am – 5:00pm, Monday to Friday. Your home branch will be Hervey Bay however your skills and expertise will also be required to cover our Maryborough branch, so a licence and transport is essential.
More focus on you: All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
- Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.
- Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
A diverse and inclusive workplace works better for everyone. We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind.
That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.
If you think this role is the right fit for you, we would love to hear from you.
Customer Advisor – Hervey Bay employer: National Australia Bank
As the Head of Group Planning Forecasting at NAB, you will be part of a dynamic and inclusive workplace that prioritises customer satisfaction and innovation. With a strong focus on employee growth, you will have the opportunity to lead and develop future finance leaders while collaborating closely with senior executives to shape the financial future of the Group. NAB's commitment to diversity and respect ensures that every team member feels valued, making it an excellent employer for those seeking meaningful and rewarding careers in finance.
