At a Glance
- Tasks: Support customers with home loan enquiries and deliver outstanding service through inbound calls.
- Company: Join NAB, a customer-centric company focused on innovation and strong relationships.
- Benefits: Enjoy flexible hybrid working after training, plus ongoing development opportunities.
- Other info: Diverse and inclusive workplace where everyone is valued for their authentic selves.
- Why this job: Make a real difference in customers' lives while building your career in a supportive environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 56700 - 69300 $ per year.
- Frontline Inbound call centre role supporting NAB customer
- Permanent-Full time | Later Shifts Mon-Fri 10:30-7:30pm
- This role requires you to work Full time in office for the first 12 weeks of training, then enjoy flexible hybrid working at 700 Bourke Street, Docklands
Our people are customer obsessed.
They prioritise the needs and satisfaction of the customerabove all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a Home Lending Advisorwithin our Personal Banking team, you'llsupport customers with their everyday home loan servicing needs, helping resolve enquiries, explain products, and guide them through next steps with confidence.
This is an inbound contact centre role whereyou'llsupport customers and internal NAB colleagues throughback‐to‐backcalls in a fast‐pacedenvironment.
Each day, you'llgoabove and beyondto
- Deliver outstanding customer service across inbound calls, supporting customers with home loan‐related enquiries
- Listen actively, show empathy, and work towards first‐contact resolution wherever possible
- Educate customers on products, services, and processes in a clear and confident way
- Accurately capture customer details, activities, and outcomes in CRM and core banking systems
- Manage customer feedback viaappropriate systemsand follow up to ensure resolution
- Participate in ongoing training, coaching, and development to build product knowledge and capability
- We'relooking for the best and brightest to deliver the best for our customers. You'llneed:
- Experience incustomer‐facingroles such as retail, hospitality, call centres, telecommunications, or utilities
- Confidence working infast‐paced, high‐volumeservice environments
- Strong communicationskills with the ability to remain calm, professional, and empathetic
- Experience working collaboratively in team environments and being open to feedback and coaching
- Strong attention to detail and comfort using multiple systems
- Availability to workfull‐timein office for the first 12 weeks of training, including late finishes (up to 7:00pm)
- No prior banking experience isrequired—we'llprovide full training.
No prior banking experience isrequired—we'llprovide full training.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are.
That'swhy we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respectedand celebrated.
We are committed to providing an environment where you can work your way.
Home Lending Advisor - Melbourne employer: National Australia Bank Ltd.
NAB is an exceptional employer that prioritises the growth and development of its employees, offering tailored career development programs and a diverse range of benefits. Located in Armidale, our inclusive work culture fosters innovation and customer-centric thinking, ensuring that every team member feels valued and empowered to make a positive impact on our customers and communities. With flexible working hours and opportunities for mobility across branches, NAB provides a rewarding environment for those looking to build a meaningful career in banking.
Contact Details:
National Australia Bank Ltd. Recruitment Team
