Senior Project Officer, Community Engagement

Senior Project Officer, Community Engagement

Grade: Grade 9/10 - The package includes base salary ranging from $133,348 to $146,945 plus employer superannuation contributions and annual leave loading
Duration: Full-time, On-going
Location: Hybrid work arrangements. Locations include Parramatta, Wollongong, Gosford, Newcastle and other regionallocations will be considered. In-office attendance is required in line with Department of Customer Service (DCS) workplace expectations at an approved NSW Fair Trading office location.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey oftransformation, reimagining how we deliver for the people and communities ofNSW.

We're creating a more modern, responsive, and customer-focused FairTrading, one that understands the needs of people and businesses, embracescollaboration and innovation, and delivers better outcomes for the communitieswe serve.

This is an exciting opportunity to join our Community Engagementteam and help shape how Fair Trading connects with communities across NSW.

If you're someone who:

• Enjoys building meaningful relationships and partnerships
• Can see the biggerpicture and connect strategic priorities to community needs
• Thrives ondeveloping new ideas and turning them into practical outcomes
• Is motivated bycreating positive community impact

About the role

The Senior Project Officer, Community Engagement leads theplanning, coordination and delivery of strategic engagement initiatives thatstrengthen Fair Trading's connection with communities across NSW.

Working across a diverse range of projects and stakeholders, you'lloversee key engagement programs, coordinate the Community Voice Network, develop community-focused resources and identify opportunities to improve howFair Trading communicates and engages with customers.

The role combines project management, stakeholder engagement,strategic thinking and community outreach, offering the opportunity to influence both current initiatives and future engagement approaches.

What you'll be doing

• Lead and coordinate community engagement projects and programs from planning through to evaluation.
• Manage and continuously enhance the Community Voice Network, ensuring it remains an effective mechanism for gathering community insights.
• Build strong partnerships with community organisations, advocacy groups, government agencies and key stakeholders.
• Identify emerging issues, gaps, and opportunities to improve community engagement and education activities.
• Develop, maintain, and continuously improve a central library of engagement resources, tools and collateral.
• Translate complex information into practical, accessible, and community-friendly resources and messages.
• Analyse feedback, insights and trends to inform strategic decision-making and continuous improvement.
• Prepare reports, briefings, and recommendations for senior stakeholders.
• Contribute to a positive, collaborative, and high-performing team culture.

What we're looking for

We're looking for someone who combines strong project deliveryskills with a passion for engaging communities.

You will bring:

• Experience engaging with diverse communities, including older people, young people, people with disabilities, Aboriginal and Torres Strait Islander communities, and culturally and linguistically diverse (CALD) communities.
• The ability to communicate with confidence and professionalism across a wide range of audiences across the community and within our organisation.
• Demonstrated empathy, cultural awareness and the ability to build trust and rapport with people from a broad range of backgrounds and lived experiences.
• Confidence representing an organisation in public forums, including community events, workshops, presentations and stakeholder meetings.
• Experience facilitating webinars, information sessions, consultations, or other virtual engagement activities.
• Strong verbal communication and public speaking skills, with the ability to communicate complex information clearly, sensitively, and effectively.

Why join us?

This role offers the opportunity to:

• Influence how NSW Fair Trading engages with communities across NSW.
• Take ownership of key engagement programs and networks.
• Develop innovative approaches that improve community outcomes.
• Work with passionate people who are committed to making a difference.
• Help shape the future of community engagement at NSW Fair Trading.

What we need from you

Please submit:

• A resume (maximum 5 pages); and
• A cover letter (maximum 2 pages) outlining your interest in the role and how your skills and experience align with the requirements.

Essential requirements

To be considered for roles in the NSW public sector, applicantsmust:

• Be NSW residents or willing to relocate .
• Hold appropriate working rights for the type ofemployment offered:
  • Ongoing (permanent) roles requireAustralian citizenship or permanent residency .

Moreinformation is available in the PSC Essential Requirements Factsheet.

Salary Grade 9/10, with the base salary for this role startingat $133,348 base plus superannuation

Closing Date: Sunday, 15 November 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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