At a Glance
- Tasks: Lead APAC IT change governance and improve processes in a global team.
- Company: Join a global financial markets clearing company with a collaborative culture.
- Benefits: Hybrid work model, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for learning and development across regions.
- Why this job: Make impactful decisions in IT change management while collaborating globally.
- Qualifications: 3-5 years in IT service management with knowledge of ITIL and ServiceNow.
The predicted salary is between 90000 - 110000 $ per year.
Job Description
- IT Change Manager – APAC
- Sydney | Hybrid – three days in the office | Global financial markets clearing company
- Own APAC IT change governance with meaningful decision‐making authority.
- Help improve and automate processes within a global IT service management team.
- Build broader experience through secondary major incident and problem management cover.
The opportunity
Join a global clearing company in an IT Change Manager role combining operational change management with governance, controls and continuous improvement.
With approximately 20–30 changes across APAC each week, your contribution will extend beyond approvals and CAB meetings.
You'll work with colleagues across APAC, Amsterdam and Chicago to strengthen controls, support audit readiness and develop more consistent global processes.
- Your responsibilities
- Lead APAC change reviews and CAB meetings, approving, deferring or rejecting changes based on risk and readiness.
- Monitor controls, prepare reporting and support audit and regulatory enquiries.
- Improve Service Now workflows and help evolve change management towards greater automation within a Dev Ops and Agile environment.
- Provide secondary major incident cover through an on‐call roster, including weekends, and support post‐incident reviews and problem management.
About you
You'll bring around three to five years of relevant IT service management experience, including hands‐on IT change management and experience supporting incident and problem management.
You'll also have
- Knowledge of ITIL processes and experience with Service Now.
- Clear communication skills across technical teams and senior stakeholders.
- The judgement and confidence to make independent decisions.
- A collaborative, adaptable approach, with a willingness to learn and contribute across the team.
- Financial services experience is advantageous.
- Working arrangements
You'll attend the Sydney office three days a week.
Global collaboration means occasional early morning or late evening calls, alongside rostered secondary incident cover.
Flexibility is required, although routinely excessive hours are not the expectation.
Apply to contribute to a global business and develop your experience across IT change governance and service management.
IT Change Manager - APAC in Melbourne employer: Narooma
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