NAB is hiring a Consultant AI Operations in Sydney to join the Workplace Transformation team. You will act as the AU escalation point for incidents and service requests, investigate AI service issues across access and platform behaviour, and escalate high-impact incidents when needed.
You will support incident triage, impact assessment, workarounds and service restoration, while maintaining documentation and coaching junior teams to improve first-contact resolution.
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AI Operations Specialist — Incident & Support in Sydney employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
