At a Glance
- Tasks: Join NAB as a Senior Support Engineer and tackle exciting tech challenges.
- Company: NAB, a leading bank with a focus on customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team culture.
- Other info: Be part of an inclusive workplace that values your unique background.
- Why this job: Make a real impact in a diverse environment while advancing your tech career.
- Qualifications: 8+ years in tech, strong LoanIQ experience, and AWS/Azure skills required.
The predicted salary is between 100000 - 123000 $ per year.
We are looking for enthusiastic and versatile Senior Support Engineer to take on new problems and assist NAB in moving technology forward to benefit our customers!
You’ll join a high-performing business, backing talented individuals with an inclusive and diverse team culture and hybrid work arrangement. Bring your ideas, ambitions, and passions both in and outside of work.
Our team is customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a Senior Support Engineer, you will be joining the CIB Corporate Finance team that’s doubling down on customer obsession.
Each Day, You’ll Go Above And Beyond To:
- This is a production support role which requires on call duties 24x7, in a 2-4-week roster to restore service and applications hosted on Cloud infrastructure.
- The role is also responsible for deployment and patching that are performed out of business hours, typically on the weekends.
- Resolve incidents raised by users or caused by system failure in a timely manner and according to Service Level Agreement.
- Prepare technical documents and/or knowledge articles to support users and stakeholders.
- Understand processes and risk factors associated with change and incident.
- Deploy code into non-prod and production and provide support to other technical teams.
- Comply with regulatory requirements, bank standards and internal operating policies and procedures.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- 8+ years technology experience in software delivery and deployment.
- Strong LoanIQ operational and technical experience is essential.
- Experience in Java or SpringBoot.
- 4+ years in Support role using ITIL Framework (Incident, Change and Configuration Management).
- 3+ years in AWS and/or Azure technology.
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Senior Support Engineer in Melbourne employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
