At a Glance
- Tasks: Design innovative payment experiences for diverse merchant businesses and lead exciting design projects.
- Company: Join NAB, a customer-obsessed leader in banking and financial services.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team that values equity, respect, and authentic self-expression.
- Why this job: Shape the future of finance while making a real impact on customer experiences.
- Qualifications: Proven experience in product or UX/UI design, especially in finance or service industries.
The predicted salary is between 150000 - 180000 $ per year.
Join to apply for the Senior Product Designer, Merchant Services role at NAB. Shape the future of payment experiences for merchant businesses across a range of industries, as part of the Business Banking Experience team within NAB Design.
Shape key customer experiences by exploring conceptual designs, competitive landscapes, and market opportunities to achieve product market fit. Work closely with product, engineering and marketing leadership to help define future value propositions and create desirable experiences that achieve product-market fit.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Senior Product Designer, you will join the Business Everyday Banking Merchant Services team that’s doubling down on customer obsession.
Each Day, You’ll Go Above And Beyond To:
- Lead and own design projects focusing on dashboard experience.
- Conduct user/customer research and gather user feedback to inform design decisions.
- Create prototypes to communicate, test and validate design concepts. Use feedback to refine designs and improve usability.
- Apply the principles of inclusive design to create products and services that are accessible by everyone.
- Contribute to, use and evolve the nab design system to maintain consistency and efficiency for nab digital assets.
- Communicate, present and visualise design insights, ideas and concepts to stakeholders and partners, providing user centred insights to support design decisions.
- Act as a coach to more junior team members, providing guidance, sharing best practice and helping to advance their skills.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Proven senior level experience working as a product designer or UX/UI designer.
- Experience within a finance or service industries.
- Excellent working knowledge of the design process, experience design methodologies and principles.
- Demonstrated experience working in Agile, using agile tools & methods.
- Strong ability to independently perform the essential capabilities required in this role.
- Proven experience using design processes and tools to digitise experiences.
- Extensive experience in visual design and user interactions.
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you.
Senior Product Designer in Melbourne employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
