At a Glance
- Tasks: Design customer strategies and develop AI-enabled models for optimal market positioning.
- Company: Join NAB, a leader in inclusive banking with a focus on innovation.
- Benefits: Enjoy enhanced leave options, wellbeing support, and career development opportunities.
- Other info: Be part of a diverse workplace that values your authentic self.
- Why this job: Make a real impact by shaping customer strategies in a dynamic environment.
- Qualifications: Experience in quantitative analysis and stakeholder engagement is essential.
The predicted salary is between 90000 - 110000 $ per year.
- Design a customer strategy and segmentation model (current vs. future state) to find Merchant Services optimal ‘Where to play’ and ‘How to win’ positioning.
- Develop an AI-enabled propensity-based leads model to enable our portfolio transition and measurement against our progress.
- Ability to communicate, engage, manage, and influence a diverse range of stakeholders (from peers/business partners to senior executives).
- Consider market (incl. regulatory), competitor, customer, and internal dynamics, develop a Merchant Services wide customer strategy (with an ideal target state segmentation by portfolio size and composition POV).
- To support execution of the strategy vs. our current portfolio, develop an AI-enabled propensity-based leads model for our frontline distribution partners to help shape and growth our portfolio across segments, products, and distribution channels.
- Continuously measure our customer strategy execution performance and propensity-model optimisation.
- Pre-emptively identify, understand, manage, and meet senior stakeholder expectations and requirements.
- Understanding of business banking and payment acquiring, and merchant product distribution and frontline banker ways of working.
- Proven experience in quantitative-based customer segmentation and strategy development
- Proven experience in detailed/complex quantitative analysis with large data sets, incl. sophisticated data analysis tool kits.
- Proven experience with development and ongoing optimisation of propensity-based leads development modelling.
- Highly developed people/stakeholder engagement and influencing skills, and strong communication and reporting discipline with senior executive audiences.
- Continuous improvement and innovation mindset, including adoption of Gen AI, i. e. Co Pilot/Cursor.
- A diverse and inclusive workplace works better for everyone
We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, and designed with who they are in mind.
That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.
At NAB, we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.
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Senior Consultant, Customer Performance in Melbourne employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
