NAB is looking for a Fraud Assist Analyst to join their team in Melbourne. This full-time role involves answering up to 40 inbound calls per day from customers impacted by fraud while providing guidance and support. The first 12 weeks involve on-site training before transitioning to a flexible hybrid work arrangement.
The ideal candidate will have proven customer service experience and a strong ability to manage challenging situations with empathy. A structured work environment and strict adherence to schedules are necessary for success in this role.
Fraud Support Specialist - Hybrid, Inbound Calls & Prevention in Melbourne employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
