At a Glance
- Tasks: Be the first point of contact for customers and deliver tailored banking experiences.
- Company: Join NAB, a customer-centric bank focused on innovation and community impact.
- Benefits: Enjoy competitive rates, discounts, and extensive leave options.
- Other info: Flexible hours and tailored career development programs await you.
- Why this job: Make a positive difference in customers' lives while growing your career.
- Qualifications: Passion for customer service and teamwork with attention to detail.
The predicted salary is between 47250 - 57750 $ per year.
Branch Customer Advisor – Banking – Katoomba
Are empowered to make a positive difference for customers and communities. Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Each day, you’ll go above and beyond to:
- Support NAB’s Katoomba Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
- Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
- Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.
We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:
- A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
- A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
- Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
The Hours (20+ hours per week): Join our team in this role with the following hours - Monday 8.30am-4.30pm, Thursday 9.00am-5.15pm and Friday 9.00am-4.30pm.
More focus on you: All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
- Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.
- Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
Customer Advisor – Katoomba, NSW employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
