At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join NAB, a customer-centric bank with a focus on innovation and teamwork.
- Benefits: Attractive salary, tailored training, and fantastic career growth opportunities.
- Other info: Diverse and inclusive workplace where everyone is valued and respected.
- Why this job: Make a real impact in your community while empowering others to succeed.
- Qualifications: Experience in retail banking management and a passion for customer service.
The predicted salary is between 72000 - 88000 $ per year.
Our people are customer obsessed. They work in close partnership to prioritise customers' needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.
In the role of Branch Manager, you’ll empower a dynamic team of Customer Advisors to embody NAB’s values at our Mackay branch. You will join our retail team who place a strong focus on delivering real results for customers while keeping things simple.
You’ll make an impact each day by:
- Working quickly and with purpose for our customers, putting them at the centre of everything you do
- Being responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
- Driving sales activity to achieve business objectives by actively identifying cross-sale opportunities
- Delivering a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
- Managing performance & strategic development of the branch and its relationship with the wider retail division
You’ll bring to this role:
- Proven experience in retail banking management or leadership roles is essential
- Customer-centric thinking
- Ability to influence, coach, and work collaboratively with your team
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for the inclusion and diversity of our customers and colleagues
All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. We therefore encourage you to apply at your earliest opportunity.
Branch Manager employer: NAB
At NAB, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and customer obsession. Our commitment to diversity and inclusion ensures that every voice is heard, while our comprehensive benefits and ongoing career development opportunities empower employees to thrive both personally and professionally. Join us in Melbourne, where you can make a meaningful impact in the Corporate & Institutional Bank, working alongside experienced specialists to deliver exceptional outcomes for our customers.
