At a Glance
- Tasks: Lead a team providing crisis accommodation and support for women and children experiencing domestic violence.
- Company: Join NAAFLS, a dedicated Aboriginal Community Controlled Organisation making a real difference.
- Benefits: Enjoy competitive salary, flexible hours, generous leave, and professional development opportunities.
- Other info: Work in a supportive environment with strong career growth and cultural engagement.
- Why this job: Make a meaningful impact in the lives of those affected by domestic violence in your community.
- Qualifications: Experience in leadership within community services and understanding of trauma-informed practices required.
Posted on: 12 August 2026
SCHADS Award Level: Crisis Accommodation Level 3
Remuneration: Salary $105,570.40 - $110,350.76 per annum, pro rata (dependent on experience)
Salary Packaging: As a Public Benevolent Institution (PBI) NAAFLS can offer up to $15,899 per annum of the salary, Tax-free as a fringe benefit (conditions apply)
Hours of work: 38 hours with flexible arrangements to cover the 24hour/365 days of operations and shared on-call responsibilities
Employment Type: Full-time, Ongoing, subject to funding
Superannuation: 12%
Leave Entitlement: 6 weeks per annum plus 17.5% leave loading
Reports To: Coordinator - Miyalk Domestic and Family Violence Shelter
Probationary Period: 6 months
Personal/Carer's Leave: 15 days per annum
Additional Benefits: Time off in Lieu of Overtime, Travel Allowance, Annual individual training allowance, Paid parental leave applicable to Primary or Secondary Carer (6 weeks paid after 12 months service), Study Leave, Wellbeing leave - monthly
Mandatory Employment Requirements:
- Obtain a working with children clearance (WWCC)
- Obtain a satisfactory Criminal History Check
- Possess a current 'C' Class NT Drivers Licence
- First Aid and CPR certification
- Mandatory reporting and child safe legislative training
Conditions of Employment:
Social, Community, Home Care and Disability Services Industry Award 2010, National Employment Standards, Fair Work Act
ABOUT NAAFLS
NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS). We provide culturally sensitive legal advice, assistance, representation, and support to Aboriginal and Torres Strait Islander people in Top End communities who have experienced domestic, family, and sexual violence.
ABOUT THE MIYALK SHELTER
The Miyalk Domestic and Family Violence Shelter (Miyalk Shelter) operates 24/7, 365 days a year. We provide culturally safe, trauma-informed crisis and short-term accommodation and support for women and their children at risk of or experiencing Domestic and Family Violence (DFV) in Nhulunbuy and surrounding communities.
ROLE OVERVIEW
Reporting to the Miyalk Shelter Coordinator, the Crisis Accommodation Team Leader is responsible for the overall leadership, coordination and management of the Miyalk Shelter residential crisis accommodation program and staff. This role ensures the delivery of safe, culturally appropriate, trauma-informed crisis accommodation and support services to women, children and young people experiencing domestic and family violence.
KEY RESPONSIBILITIES
- Manage the day-to-day operations of the Miyalk Shelter residential crisis accommodation ensuring safe, effective service delivery 24/7, 365 days per year.
- Lead crisis accommodation, intake, assessment and risk management processes.
- Safeguard high-quality client service delivery including case management, safety planning and support services for women, children and young people.
- Support staff to provide holistic wellbeing and recovery-oriented support to clients.
- Ensure crisis accommodation staff adopt and promote a child-centred response.
- Develop and maintain strong working relationships with partner organisations.
- Ensure compliance with funding agreements, organisational policies and relevant legislation.
- Monitor and report on service performance against crisis accommodation program KPIs and operational objectives.
- Manage allocated budgets and ensure funding is utilised in accordance with approved categories.
- Provide leadership, supervision and support to crisis accommodation staff.
- Promote Work Health & Safety (WHS) policies and procedures.
- Support workforce development through training, mentoring, reflective practice and structured supervision professional development plans.
- Contribute to the ongoing development and improvement of the Miyalk Shelter service model.
- Undertake other duties as reasonably directed.
SELECTION CRITERIA
- Demonstrated experience in leadership or management within domestic and family violence, crisis accommodation, or community services.
- Strong understanding of domestic and family violence and trauma-informed practice.
- Demonstrated experience delivering services within Aboriginal and/or Torres Strait Islander community contexts.
- Ability to lead and support staff working in complex, high-pressure environments.
- Experience in case management frameworks including risk assessment, safety planning and client advocacy.
- Demonstrated ability to develop partnerships and work collaboratively with community stakeholders and service providers.
- Strong organisational, reporting and program management skills.
- Demonstrated ability to manage set budget allocations, reporting requirements and contractual compliance.
- Strong communication, leadership and problem-solving skills.
- Ability to work both independently and collaboratively in a multidisciplinary team environment.
- Must obtain and keep a current Working with Children Clearance (WWCC) and a satisfactory national Criminal History Check.
- Must obtain and maintain First Aid and CPR certification.
- Possess a current 'C' Class NT Drivers Licence.
DESIRABLE
- Ability to speak one or more local Aboriginal languages.
- Tertiary qualification in social work, community services, psychology, or a related field.
- Experience managing crisis accommodation or shelter services.
While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.
Crisis Accommodation Team Leader in Nhulunbuy employer: NAAFLS - Northern Australian Aboriginal Family Legal Services
NAAFLS is an exceptional employer, offering a supportive and culturally sensitive work environment for those passionate about making a difference in the lives of Aboriginal and Torres Strait Islander communities. With competitive remuneration, generous leave entitlements, and a strong focus on employee development through training and mentoring, staff are empowered to grow both personally and professionally. Located in Nhulunbuy, the Miyalk Shelter provides a unique opportunity to engage with diverse communities while delivering vital services that promote safety and recovery for women and children experiencing domestic and family violence.
Contact Details:
NAAFLS - Northern Australian Aboriginal Family Legal Services Recruitment Team
