At a Glance
- Tasks: Become a tech expert, support customers, and solve complex issues with cutting-edge satellite technology.
- Company: Join Myriota, a pioneering tech company transforming global connectivity.
- Benefits: Enjoy flexible work arrangements, health coverage, and opportunities for personal growth.
- Other info: Be part of a supportive team that values mental health and work-life balance.
- Why this job: Make a real impact in critical sectors while working with innovative technology.
- Qualifications: Degree in Engineering or Computer Science, plus strong technical and communication skills.
The predicted salary is between 135000 - 165000 $ per year.
Are you a technical whiz who thrives on being at the intersection of customers and technology? Do you have a passion for unpacking complex systems to become a subject matter expert? Are you keen to work on the leading edge of technology, bringing the promise of connectivity to every corner of the world? Myriota’s patented, direct-to-satellite technology is a game-changer: we deliver secure, affordable, low-maintenance, and enduring connectivity to leave a lasting impact in critical sectors like agriculture, environmental monitoring, transport, logistics, maritime, and defence. We are experiencing hypergrowth and are recruiting top-tier talent to lead our next phase.
The Field Application Engineer is a customer focused technical professional who is passionate about ensuring that all aspects of our customers experience and journey to scale, is both simple and awesome. This position is based at the Myriota Head Office in Adelaide, South Australia with hybrid working arrangements.
How you will drive success:
- Become a demonstrated expert in the system wide understanding, use and debug of the system spanning edge devices, module and hardware integration, network system (protocol and satellite infrastructure), cloud and data/system visualization.
- Offer timely and effective technical support both remotely and on site across a range of complexity.
- Collaborate with cross functional teams to elevate and resolve complex technical issues as required.
- Support sales efforts by addressing technical questions and contributing to tailored solutions and proposals.
- Develop, deliver and maintain customer support materials including but not limited to Myriota deployment & migration guides, engineering guides such as battery estimator, API, antenna design, datasheets and support site content.
- Deliver training sessions.
- Conduct product installation as required.
- Conduct rigorous testing of products in real-world scenarios, providing feedback for ongoing product development.
What we value in you:
- Bachelor's degree in Engineering, Computer Science, or related field is desirable.
- Knowledge of electronics and firmware development, ability to read schematics.
- Field experience with installation, failure modes, and connector types.
- Excellent written and verbal communication skills.
- Customer centric with a demonstrable passion for engineering.
- Strong technical acumen with experience in coding, hardware integration, and understanding of edge- network- cloud- apps- visualisation- tooling.
- Familiarity with sensors and their interfaces.
- Proficiency in Linux and Windows development environments.
- Understanding of wireless network challenges.
Why Myriota stands out:
- Purpose That Matters: At Myriota, we’re driven by a bold vision: a world made better through a pervasive Internet of Things. Everything we do is about delivering real, lasting impact for individuals, industries, and the planet.
- Values That Drive Us: We don’t just write values on walls, we live them. We build solutions that disrupt and delight, deliver relentlessly, embrace challenge, measure what matters, and always have each other’s backs.
- Growth That Empowers: We invest in your potential with tailored development and opportunities to take on hard problems because growth comes from challenge, not comfort.
- Flexibility With Purpose: Whether it's work-life balance, continuous learning, or space to follow your passions, we empower you to bring your best in and out of work.
- A Team That Sticks Together: We’re in this for the long haul, and for each other. With mental health support, paid parental leave, volunteering days, birthday leave, and comprehensive health coverage, we take care of our people in good times and bad.
Innovation doesn’t come from playing it safe. We're excited to be hiring directly and are not seeking support from recruitment agencies. Thanks for respecting this approach.
Job Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Engineering and Customer Service
- Industries: Telecommunications
Senior Field Application Engineer employer: Myriota
At Myriota, we are not just about technology; we are about making a difference. As a Customer Technical Support Manager, you will thrive in a culture that values collaboration, innovation, and personal growth, all while contributing to our mission of unlocking better outcomes for people and the planet. With tailored development plans, a supportive community, and a commitment to work-life balance, Myriota offers an exceptional environment for those looking to make a meaningful impact in the IoT space.
