Our client is a national financial services provider seeking a proactive, service-driven Broker Support Officer to play a pivotal role in supporting its accredited broker network. Based in Wetherill Park, this is a relationship-focused position where you’ll be the central point of contact for brokers seeking guidance on systems, policies, credit processes, and settlements.
The Opportunity
You will provide end-to-end support across the full lifecycle of a deal, from application through to settlement, while ensuring brokers receive consistent, high-quality service. You’ll work closely with senior leaders and internal teams to maintain strong governance standards, support channel performance, and contribute to broader sales and marketing activity.
Duties
Manage enquiries, provide product guidance, and deliver exceptional service
Ensure adherence to NCCP, AML, Privacy Act and internal policies
Assist with compliance and sales training for introducers
Maintain strong broker and aggregator relationships
Maintain accurate broker files and competitor insights
Skills and experience
Service-focused with strong communication skills
Credit experience beneficial but not essential
Strong problem-solving and organisational skills
Understanding of NCCP, AML, Privacy Act, FSRA
Knowledge of the finance broker industry and finance/insurance products is a definite advantage
Hybrid work options (Work from home 2 days a week)
6-monthly performance-based bonus
On-site parking available
Genuine career opportunities, career development and internal progression
Modern offices with on-site parking and an inclusive workplace environment
Supportive and collaborative team environment
This is a hands-on, fast-paced role where your responsiveness, accuracy and relationship-building skills will make a measurable impact.
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Broker Support Officer in Sydney employer: Mykey People
Join a dynamic team as a Commercial Finance Manager in a vibrant location, where you will play a pivotal role in shaping pricing strategies and driving financial performance across ANZ. Our company fosters a collaborative work culture that values innovation and professional growth, offering ample opportunities for career advancement and skill development. With a focus on employee well-being and a commitment to excellence, we provide a supportive environment that empowers you to make a meaningful impact.
