At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences and drive sales.
- Company: Join Myer, one of Australia's leading retailers with a supportive culture.
- Benefits: Enjoy career development, team discounts, and flexible leave options.
- Other info: Dynamic environment with clear pathways for progression.
- Why this job: Make a real impact in retail leadership while growing your career.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 62100 - 75900 $ per year.
As a Customer Service Manager at Myer Wagga, you will play a key role in driving customer service excellence across multiple departments. Leading from the front, you will inspire and develop high-performing teams to deliver exceptional customer experiences while achieving strong commercial results. You will champion the Myer strategy, oversee day-to-day operations, and provide ongoing coaching, mentoring, and leadership to empower your team to succeed. As a valued member of the store leadership team, you will collaborate closely with fellow leaders to ensure operational excellence and a consistent customer-first culture. This is a pivotal leadership opportunity offering strong career development, succession planning, and clear pathways for progression within one of Australia's leading retailers.
About The Role:
- Lead and manage daily department operations to drive customer satisfaction and financial performance
- Inspire and develop your team through effective coaching, feedback, and recognition
- Foster a high-performance, customer-first culture by role modelling service excellence
- Maximise team productivity through smart workforce planning and task delegation
- Spend quality time on the floor to lead by example and gain valuable customer insights
- Empower and mentor your team to become the next generation of Myer leaders.
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
- Strong people leadership skills with a 'hands-on', collaborative approach
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
- Customer focused with superior customer service skills
- Strong commercial acumen and understanding of retail operations
- Excellent time management and prioritisation skills
Benefits to you:
- Be part of a supportive and dynamic leadership team
- Access to career development and succession planning opportunities
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years). Apply now and take the next step in your retail leadership career!
Customer Service Manager in Wagga Wagga employer: MYER
Dotti is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about fashion and customer service. As a Senior Store Manager at our Highpoint location, you'll enjoy competitive pay, performance bonuses, and a generous employee discount, all while leading a dynamic team in a supportive environment that prioritises personal and professional growth. With structured training programs and flexible scheduling, Dotti is committed to helping you thrive in your career while maintaining a healthy work-life balance.
