At a Glance
- Tasks: Lead teams to deliver exceptional customer service and drive store performance.
- Company: Join Myer Wagga, a dynamic retail leader focused on customer excellence.
- Benefits: Enjoy team discounts, career development, and flexible leave options.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Shape the future of retail while inspiring your team to greatness.
- Qualifications: Experience in retail management with strong leadership and customer service skills.
The predicted salary is between 49500 - 60500 $ per year.
As a Customer Service Manager at Myer Wagga you’ll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results. You’ll champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.
About The Role:
- Lead and manage daily department operations to drive customer satisfaction and financial performance
- Inspire and develop your team through effective coaching, feedback, and recognition
- Foster a high-performance, customer-first culture by role modelling service excellence
- Maximise team productivity through smart workforce planning and task delegation
- Spend quality time on the floor to lead by example and gain valuable customer insights
- Empower and mentor your team to become the next generation of Myer leaders.
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
- Strong people leadership skills with a 'hands-on', collaborative approach
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
- Customer focused with superior customer service skills
- Strong commercial acumen and understanding of retail operations
- Excellent time management and prioritisation skills
Benefits to you:
- Be part of a supportive and dynamic leadership team
- Access to career development and succession planning opportunities
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
Customer Service Manager in Wagga Wagga employer: MYER
Dotti is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about fashion and customer service. As a Senior Store Manager at our Highpoint location, you'll enjoy competitive pay, performance bonuses, and a generous employee discount, all while leading a dynamic team in a supportive environment that prioritises personal and professional growth. With structured training programs and flexible scheduling, Dotti is committed to helping you thrive in your career while maintaining a healthy work-life balance.
