At a Glance
- Tasks: Lead teams to create exceptional customer experiences and drive performance.
- Company: Join Myer Chadstone, one of Australia's iconic retail destinations.
- Benefits: Career development, generous discounts, supportive leadership, and flexible leave options.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Make a real impact in a fast-paced environment while developing future retail leaders.
- Qualifications: Proven retail leadership experience and a passion for customer engagement.
The predicted salary is between 62100 - 75900 $ per year.
Ready to lead in one of Australia's most iconic retail destinations? Join Myer Chadstone and play a pivotal role in creating exceptional customer experiences while leading large, high-performing teams in a fast-paced and dynamic retail environment. This is an exciting opportunity for an experienced retail leader who thrives on developing people, driving performance and creating a culture where customers and team members feel valued every day.
As a Customer Service Manager at Myer Chadstone, you'll lead from the front, inspiring teams across multiple departments to deliver outstanding service, strong commercial outcomes and memorable customer experiences. You will influence store culture, develop future leaders and drive operational excellence in one of our highest-profile stores. Whether you're coaching team members, identifying opportunities to improve performance or engaging with customers on the floor, you'll be at the heart of what makes Myer special.
About The Role:
- Lead large, multi-skilled teams to deliver exceptional customer experiences and strong financial performance
- Coach, mentor and develop team members to unlock their potential and build future retail leaders
- Create a high-performance culture where accountability, recognition and collaboration thrive
- Drive productivity through effective workforce planning, operational excellence and clear prioritisation
- Spend quality time on the shop floor connecting with customers, identifying opportunities and leading by example
- Partner with the leadership team to execute store strategies and achieve key business goals
About You:
- Proven leadership experience in retail, ideally department stores or other customer-focused environments
- Passion for creating engaging customer experiences and building high-performing teams
- Strong people leadership skills with a 'hands-on', collaborative approach and a track record of growing talent
- Commercially minded with experience driving sales, productivity and operational outcomes
- Confident communicator who can lead through change and inspire others
- Resilient, adaptable and energised by working in a fast-paced environment
Why Myer?
- Lead within Australia's most recognised department store brand
- Career development, leadership programs and succession opportunities across our national network
- Generous team member discounts and exclusive partner offers
- Supportive leadership team focused on your growth and success
- Access to volunteer, parental and lifestyle leave
- Recognition programs celebrating outstanding achievements and contributions
Our leadership teams work across a fortnightly rotating roster designed to support key trading periods, including weekends and peak retail events such as Black Friday and Christmas-New Year season. Lead customer experience at one of Australia's busiest and most exciting retail destinations.
Customer Service Manager in Melbourne employer: MYER
Dotti is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about fashion and customer service. As a Senior Store Manager at our Highpoint location, you'll enjoy competitive pay, performance bonuses, and a generous employee discount, all while leading a dynamic team in a supportive environment that prioritises personal and professional growth. With structured training programs and flexible scheduling, Dotti is committed to helping you thrive in your career while maintaining a healthy work-life balance.
