Sigma Healthcare is seeking a Customer Service Systems Analyst to optimise and enhance customer service platforms, including chatbot, AI and self-service tools. You will work with stakeholders to ensure reliable, fit-for-purpose systems and analyse performance to improve automation and the overall customer journey.
In this role you’ll maintain knowledge bases and workflow automations, monitor system health, and drive continuous improvement across digital journeys and data quality, partnering
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Customer Service Systems & Automation Analyst in Melbourne employer: MyChemist Retail Group
At Sigma Healthcare, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As an Events Specialist in our vibrant Preston Support Office, you'll have access to extensive learning and development programs, flexible working arrangements, and generous employee benefits, including paid parental leave and exclusive discounts. Join us in making a meaningful impact in healthcare while growing your career with purpose in a dynamic environment.
