NDIS Plan Manager

My Solutions Plan Management is a nationally registered NDIS provider based on the Gold Coast, supporting participants across Australia. We’re passionate about helping people with disabilities get the most out of their NDIS funding, empowering them to live with confidence and independence.

We’re growing and are excited to welcome a new team member to our small, friendly and supportive team. This is a permanent full-time position (38 hours per week), Monday to Friday, offering a fully remote work-from-home arrangement. While candidates based on the Gold Coast or Brisbane are preferred, we welcome applications from suitably qualified candidates across Australia. Immediate start available for the successful candidate.

As the main part of your role, you will:

• Process a high volume of participant invoices accurately and efficiently, in line with NDIS requirements and company procedures.
• Be the first point of contact for participant and provider enquiries, managing incoming and outgoing calls and emails.
• Monitor participant budgets and assist with preparing regular reports.
• Onboard new participants and ensure all required information is collected and recorded correctly.
• Liaise with participants, the NDIA and service providers to resolve plan or invoice issues as needed.
• Escalate complex or high-risk matters to management as required.
• Maintain accurate, up-to-date and confidential participant records in the CRM system and other databases.
• Follow company procedures to ensure compliance with NDIS guidelines and quality standards.
• Support the team with general administration tasks.
• Work collaboratively with the team while meeting established productivity, accuracy and service quality expectations.
• Manage daily workloads effectively, prioritising tasks and maintaining productivity while working independently in a remote environment.

Why you’ll love working with us:

• Fully remote work-from-home position.
• Supportive and friendly team that genuinely cares about what we do.
• Ongoing training and guidance to help you succeed in your role.
• Meaningful work that makes a real difference for people with disabilities.

About you:

• Previous experience in NDIS plan management is highly regarded. However, candidates with strong accounts, bookkeeping or administration experience are also encouraged to apply.
• Strong computer literacy, particularly with Microsoft Excel and Outlook.
• High attention to detail and the ability to identify issues and elevate or resolve appropriately.
• Excellent written and verbal communication skills.
• Friendly, professional, and empathetic communication style.
• Able to work both independently and collaboratively within a team.
• Comfortable managing routine, detail-focused tasks within established processes.
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• No formal qualifications are required, however relevant qualifications or experience will be highly regarded.

Before you start, please note that this position requires:

• Current NDIS Disability Worker Screening Check.
• Current Blue Card (WWCC) or equivalent clearance where applicable.
• Completion of NDIS Worker Orientation modules.

For further information about the role or any questions, please email *****@mysolutions.com.au.