Dental Patient Coordinator & Front Office – Implants & Cosmetic
Patient Coordinator & Front Office | Wattle Park Dental, Melbourne
Part of My Implant Dentist
The best of both worlds: the warm face of the practice, and the person who helps patients say yes.
This is a hybrid role. You’ll spend a portion of your week on the front desk (welcoming patients, answering phones, managing the book and taking payments) a the portion of your week coordinating treatment: walking patients through their plans, fees and finance options, and following them up to booking.
If you love variety, thrive when it’s busy, and want to grow your skills in treatment coordination, this is for you.
There are two ways in:
You’re an experienced dental receptionist or Front Office Coordinator who wants to step into treatment coordination. We’ll train you in our proven patient journey.
You’re an experienced Patient or Treatment Coordinator who enjoys being hands-on at the front desk too, and wants to be rewarded for results.
What you’ll do
Front office
Welcome every patient in person and on the phone, and make them feel looked after
Manage bookings, confirmations and the day’s schedule so the clinic runs on time
Handle payments, health fund claims and enquiries
Meet patients after their consultation and explain their treatment plan, fees and finance options
Follow up and book patients in, owning their journey from consult to treatment day
Track your conversion numbers weekly, with coaching from our Patient Coordinator lead and Directors
You’ll thrive here if you…
Switch easily between a busy front desk and a calm one-on-one conversation
Build trust quickly and can have honest conversations about money
Stay positive and persistent, even after a “not yet”
Like targets and want to be paid for performance
Want a long-term career in dentistry, not just a job for now
This probably isn’t for you if…
You only want to do treatment coordination, or only reception
A busy front desk and constant phone calls drain you
Structured training: scripts, systems and ongoing coaching
Career pathways for those wanting to grow
Part of My Implant Dentist, a fast-growing, award-winning group with 13+ practices across VIC, WA, QLD and NSW
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Dental Patient Coordinator & Front Office – Implants & Cosmetic in Melbourne employer: My Implant Dentist
At Wattle Park Dental, part of My Implant Dentist, we pride ourselves on being an exceptional employer that fosters a supportive and positive team culture. Located in the vibrant suburb of Surrey Hills, we offer ongoing training and clear pathways for career progression, ensuring our employees can grow alongside our rapidly expanding business. Join us to be part of a dedicated team that values innovation and excellence in patient care, while enjoying the benefits of working in a well-equipped clinic with a focus on life-changing outcomes.
