At a Glance
- Tasks: Be the friendly face of our team, managing calls and supporting clients with care.
- Company: Join My Guardian, a leading aged care and disability provider in Australia.
- Benefits: Enjoy a vibrant office culture, team events, and genuine career growth opportunities.
- Other info: Work from our newly refurbished office in Sydney Olympic Park.
- Why this job: Make a real difference in people's lives while thriving in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18 - 22 $ per hour.
About Us
At My Guardian, we are looking for energetic, organised, and customer-focused professionals to join our growing Front Desk Engagement team. This is a fast-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders. You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business. We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others. This is a full-time onsite role in our office in Revesby, NSW.
The Role
- Manage a high volume of inbound calls and enquiries
- Professionally triage and direct calls to the appropriate departments
- Support clients, carers, families, and stakeholders with warmth and professionalism
- Handle urgent and sensitive matters calmly and efficiently
- Welcome visitors and support front-of-house operations
- Monitor shared inboxes and assist with administrative support
- Liaise closely with operational and clinical teams
- Maintain accurate records and communication notes
- Deliver a premium customer experience at every interaction
What We’re Looking For
- Previous experience in customer service, reception, contact centre, or phone-based support roles
- Exceptional communication and interpersonal skills
- Ability to multitask and manage competing priorities
- Strong problem-solving and organisational skills
- A calm, professional, and friendly approach under pressure
- High attention to detail and confidence using multiple systems
- Experience within aged care, healthcare, NDIS, or community services is highly regarded
Why Join Us?
- Join one of Australia’s fastest-growing aged care and disability providers
- Work from our newly refurbished Sydney Olympic Park head office
- Supportive and energetic team culture
- Genuine career progression opportunities
- Team events, Friday lunches, and a vibrant office environment
- Be part of an organisation making a real difference in people’s lives
This is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.
Onsite Front Desk Engagement Lead in Sydney employer: My Guardian Group
My Guardian is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on delivering compassionate care, we offer flexible working arrangements, opportunities for career advancement, and a supportive team environment in Sydney, where your contributions are valued and impactful. Join us to make a meaningful difference in the lives of Aged Care and NDIS participants while enjoying benefits like free gym access and competitive pay.
