At a Glance
- Tasks: Lead a passionate team to enhance client engagement and drive growth in aged care.
- Company: My Guardian, a leading provider of compassionate aged and disability care.
- Benefits: Competitive salary, supportive culture, and fun Friday socials.
- Other info: Join a fast-paced environment with national expansion opportunities.
- Why this job: Make a real difference in clients' lives while shaping a high-performing team.
- Qualifications: Leadership experience in aged care or community services with strong stakeholder engagement skills.
The predicted salary is between 121500 - 148500 $ per year.
My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care.
We are passionate about empowering our clients to live independently with dignity and respect.
As we continue to expand nationally, we are seeking an exceptional leader to step into the permanent role of Head of Client Engagement.
This is a critical management position responsible for driving client growth, experience, and operational excellence.
The role is full-time, on-site at our Sydney Olympic Park Head Office.
About The Role
Reporting to the General Manager of Client Engagement, you will oversee a dedicated and passionate team of case managers who provide exemplary care to our clients, prospective clients, and their families.
You will guide and support the team through the intake and decision-making process, ensuring clients and their families feel supported, informed, and confident in choosing My Guardian.
This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care.
Your key responsibilities will include but are not limited to
- Lead the national Client Engagement function across multiple states.
- Drive client acquisition, conversion, and retention strategies.
- Oversee the intake, onboarding, and support coordination teams.
- Build and maintain strong referral partnerships (including hospitals, LACs, coordinators, and community networks) to generate and manage referral pipelines.
- Ensure all operations align strictly with Aged Care and NDIS regulatory frameworks.
- Deliver executive-level reporting, KPIs, and performance insights to the Senior Leadership Team.
- Contribute to strategic growth, partnerships, and national expansion initiatives.
- Build a high-performance, accountable leadership culture within your team.
- Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels.
The successful candidate must have
- Proven experience in a leadership role within the aged care, disability, or community services sectors.
- A deep understanding of client intake, onboarding, and service delivery models.
- Strong, working knowledge of NDIS and Aged Care compliance frameworks.
- Exceptional stakeholder engagement, relationship-building, and leadership capabilities.
- Excellent communication skills and the ability to react quickly with sound judgment in emergency or complex situations.
- Permanent, full-time position in a high-growth organisation with national expansion plans
- Competitive salary package
- Supportive and positive office culture
- Weekly Friday afternoon drinks and nibbles at Head Office
If you are a dynamic leader passionate about driving client growth and shaping a high-performing engagement team, we would love to hear from you.
Please note that only shortlisted candidates will be contacted.
- 30 September 2026
- Sydney Olympic Park
- New South Wales, Australia Full Time
- Healthcare & Medical Management
- #J-18808-Ljbffr
Head of Client Engagement in Sydney employer: My Guardian Group
My Guardian is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on delivering compassionate care, we offer flexible working arrangements, opportunities for career advancement, and a supportive team environment in Sydney, where your contributions are valued and impactful. Join us to make a meaningful difference in the lives of Aged Care and NDIS participants while enjoying benefits like free gym access and competitive pay.
