At a Glance
- Tasks: Guide clients through Aged Care and NDIS services, building meaningful relationships.
- Company: Leading Aged and Disability Care provider focused on compassionate home care.
- Benefits: Competitive salary, onsite gym, supportive culture, and ongoing training.
- Other info: Enjoy weekly Friday drinks and healthy snacks in a positive office environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Client-focused with strong communication skills; experience in care management is a plus.
The predicted salary is between 62100 - 75900 $ per year.
My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services.
We are passionate about empowering our clients to live independently with dignity and respect.
As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Case Manager to join our team.
This role plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants.
About the Role
- Provide expert guidance to prospective clients on Home Care Packages, Support at Home, and NDIS services, converting enquiries into active clients.
- Engage with clients via phone, email, and face-to-face meetings to assess needs and recommend appropriate service solutions.
- Generate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.
- Build and maintain strong relationships with healthcare providers, community organisations, and other referral partners.
- Coordinate end-to-end onboarding, including documentation, service transitions, waitlist management, and referral prioritisation.
- Maintain accurate CRM records, monitor lead activity, and provide reporting on client acquisition and conversion performance.
- Clearly communicate funding levels, fees, and service inclusions to clients and families.
- Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.
About You
- You are client-focused, confident, and proactive, with the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism.
- You thrive in a target-driven/sales environment and are comfortable guiding clients through complex funding and service information.
- 1 year of care management or client intake experience is a plus.
- Demonstrated knowledge of Aged Care Support at Home funding and NDIS frameworks.
- Exceptional customer service, negotiation, and influencing skills.
- Strong ability to build relationships with multiple stakeholders.
- Excellent interpersonal skills with high levels of resilience.
- Professional verbal and written communication skills.
- Current driver’s licence and access to a reliable vehicle.
What We Offer
- Competitive salary package
- Onsite gym
- Supportive and positive office culture
- Weekly Friday afternoon drinks and nibbles at Head Office
- Healthy snacks and refreshments
- Ongoing training and career development opportunities
Please note that only shortlisted candidates will be contacted.
- 29 September 2026
- Sydney Olympic Park
- New South Wales, Australia Full Time
- Healthcare & Medical Other
- #J-18808-Ljbffr
Case Manager in Sydney employer: My Guardian Group
My Guardian is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on delivering compassionate care, we offer flexible working arrangements, opportunities for career advancement, and a supportive team environment in Sydney, where your contributions are valued and impactful. Join us to make a meaningful difference in the lives of Aged Care and NDIS participants while enjoying benefits like free gym access and competitive pay.
