Pharmacist, Pharmacy Support & Operations in Melbourne

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Summary: Under the supervision of the Depot Manager and/or Team Leader – Clinical Warehouse Operations, leads operations ensuring the quality and integrity of all processes related to stored material: reception, storage, shipment, return and/or destruction, according to Standard Operating Procedures or any other required standard. The Depot Pharmacist must fulfil job responsibilities following the Regulatory Authorities of the Country ensuring the quality and integrity of all processes related to stored material.

Responsibilities:

• Verifies and signs operational jobs.
• Releases shipments for distribution.
• Manages the change of product status both physically and systematically following client instructions and within the scope of applicable Internal Guidelines.
• Ensure compliance with all government legislative and local health requirements.
• Maintain and assure compliance with applicable International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use, Good Manufacturing Practices, Good Clinical Practice, Global Distribution Practice, local regulatory and legal requirements, and World Courier Standard Operating Procedures.
• Comply with World Courier Standard Operating Procedures, which contain all specific instructions to develop the Depot daily activities.
• Lead packaging instruction forms for secondary packaging relabeling tasks ensuring Good Manufacturing Practices and Global Distribution Practice.
• Perform the quality check on a relabeling process in the absence of a Local Quality Representative.
• Have deep knowledge of all protocols stored at World Courier Depot to provide instructions to the Depot Staff.
• Verify and organize all documentation received, shipment arrival conditions, storage and all extra documentation related to Product received at the Depot.
• Be in daily contact with World Courier Customers to provide them support concerning the protocols stored at World Courier Depot.
• Assist the Team Leader with work allocation and daily schedules including personnel management.
• Manage the status of product to ensure expired stock is moved to Quarantine status.
• Required to be part of an on-call roster 24/7 to provide telephone assistance as well as in-person attendance for emergency response.
• Participate in reviewing and authoring global and local Standard Operating Procedures, Work Instructions and Tracking Reference Number documents.
• Work in all temperature-controlled environments.
• Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products.
• Participate in occasional scheduled weekend tasks for stock control and balance sheet processes.
• Lead continuous Improvement initiatives to ensure processes are streamlined.
• Fully trained in the Clinical Enterprise Resource Planning.
• Willingness to be trained how to use Export Waiver Process equipment.
• Collaborate with all other Company applicable departments to produce reports and ensure that all information is collated accurately and produced on time.
• Perform any other duties the employee has been trained for.

Internal Communication and Information Sharing:

• Keep Internal Stakeholders informed of the progress of their order and shipment.
• Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction.
• Liaise with the Transport Customer Service team in relation to World Courier transport bookings.
• Provide information to all World Courier Australia business units to ensure work output is coordinated effectively.
• Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business.

Teamwork and Collaboration:

• Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment.

Policy and Procedure:

• Comply with standard operating procedures and policies to ensure consistent practices nationally.
• Ensure World Courier Australia compliance with all government legislative and other requirements.
• Ensure full compliance with international local regulations.
• Ensure full compliance with World Courier Australia quality management systems.

Workplace Health and Safety:

• Actively promote a culture that values a safe and healthy workplace.
• Take reasonable care of and cooperate with actions taken to protect health and safety.
• Ensure compliance with relevant Occupational Health & Safety legislation.

Education:

• Required: Degree in Pharmacy (or Diploma Holder as a Pharmacist, according to local regulations) and Full command of English.
• Certification in pharmacy technician registration or recognized pharmacy technician credentialing per local regulations preferred.

Experience:

• 2+ years of experience in pharmacy support, medication fulfillment, or healthcare operations required.
• Preferred: Experience in a management role and preferably in the Clinical Trial business.

Minimum Skills, Knowledge and Ability Requirements:

• Position will require being able to lift loads up to 20kg independently using safe lifting methods.
• Excellent interpersonal relationships.
• Self-driven and can work autonomously.
• Intermediate computer skills.
• An understanding of Imports and Exports processes and statutory requirements.
• Strong interpersonal and communication skills.
• Sound level of numeracy and demonstrated attention to detail.
• Problems solving skills.
• Demonstrated ability to work flexibly within tight time schedules.
• A calm and customer-focused approach.

What Cencora Offers: We offer competitive total remuneration. Our commitment to our associates includes offering comprehensive, diverse benefits programs designed to meet the varied needs of all our associates.