At a Glance
- Tasks: Transform ideas into action by improving processes and systems for better operational efficiency.
- Company: Fast-growing global startup focused on innovative SaaS solutions.
- Benefits: Empowering role with opportunities for professional development and impactful work.
- Other info: Dynamic environment with hands-on responsibilities and room for growth.
- Why this job: Make a real difference in how businesses operate and enhance customer experiences.
- Qualifications: Experience in business analysis or process improvement, strong analytical and writing skills.
The predicted salary is between 123750 - 151250 $ per year.
At MVSI, we're a startup, but we are global and growing quickly. We build SaaS products that help organisations make better onboarding and trust decisions, and we deliver verification services for customers. With growth comes change, evolution, and refinement. We are looking for a Business Analyst - Transformation Manager who wants to get into the detail, work with truly great people across our business, and turn promising ideas into real improvements.
One day you might be with a team redesigning a process that slows them down. The next you could be selecting a new system that improves our operational capability and productivity. Then you might be with our product team shaping a new feature for OnBoard or Gatekeeper, including work with AI and our AIQ engine. You will see a wide range of problems and have the chance to help solve them. This is a hands-on role. You will investigate, write, organise, test ideas, follow up, and help get changes into use. Every day will be different.
What you will do:
- Get close to the problem: listen to users, map what happens today, uncover the cause of friction, and define what a better outcome looks like.
- Turn an idea into action: clarify scope, write requirements, build a practical plan, coordinate contributors, and keep decisions and delivery moving.
- Research and compare systems and suppliers, run demonstrations or pilots, assess trade-offs, and recommend a way forward.
- Write processes and procedures people can use, as well as product workflows, user stories, acceptance criteria, and rollout material.
- Partner with Product, Engineering, QA, and operational teams to shape, test, and launch features, including AI and AIQ capabilities.
- Check that the change has landed: support training and handover, seek feedback, and measure whether it made things better.
What you bring:
- Hands-on experience delivering business, technology, or product improvements. Around 3–6 years is a useful guide, but we care more about what you have personally achieved.
- Strong analysis and clear writing: you can turn a messy discussion into an understandable process, requirement, or recommendation. Spreadsheets, data exports, and project management won't be new concepts for you.
- The ability to organise work and people, handle competing priorities, and follow through without creating unnecessary bureaucracy.
- Confidence is key, ownership is a thing. You'll be empowered and in control, talking to frontline users, senior leaders, technical teams, and even suppliers.
- Curiosity and sound judgment: you can learn an unfamiliar area quickly through your natural curiosity, ask good questions, and know when to escalate a decision.
- You could come from business analysis, project delivery, product operations, implementation, or process improvement. Experience in B2B SaaS, regulated services, vendor selection, or AI-enabled workflows would be useful. We do not expect you to arrive as an expert in every area we work in, and we will support your professional development every step of the way.
Why this role:
Make a difference. Be empowered. Go home every day satisfied. Your work can change how MVSI operates and what our customers can do with OnBoard and Gatekeeper. You will work directly with people who can make decisions, learn a great deal about our business and products, and see ideas become working processes and features. This is an individual contributor role with genuine variety and room to grow.
Apply: Send your CV and a short note describing two initiatives you personally helped take from problem to implemented outcome. Tell us what you did, what changed, and how you know it worked.
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SaaS Transformation & Process Improvement Analyst in North Sydney employer: MVSI Onboard
At MVSI, we pride ourselves on being a dynamic startup that fosters a collaborative and innovative work culture. Our employees enjoy the flexibility of a hands-on role where they can directly impact our SaaS products and services, while also benefiting from professional development opportunities in a rapidly growing global environment. With a focus on teamwork and empowerment, we ensure that every team member has the chance to contribute meaningfully and grow alongside the company.
