Customer Service Representative – Logistics
Multigroup Logistics is a Melbourne-based 4PL freight management business delivering end-to-end logistics solutions to customers across Australia and New Zealand.
We're looking for a motivated and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone who enjoys solving problems, building relationships, coordinating freight movements and contributing to a team in a fast-paced logistics environment.
You'll be part of a fun, energetic, and highly efficient team, acting as a key point of contact for our customers and representing the Multigroup Logistics brand in every interaction.
Key responsibilities:
- Manage customer relationships via phone, email, and CRM
- Coordinate B2B and B2C freight movements across multiple carriers
- Proactively resolve service and delivery issues
- Work closely with operations and sales teams to deliver seamless outcomes
About you:
- Experience in logistics, transport, or freight forwarding is highly regarded
- Strong communication and stakeholder management skills
- Ability to remain calm and solution-focused under pressure
- Experience using MachShip, Salesforce or similar CRM systems (preferred)
What we offer
- Supportive, collaborative team culture
- Ongoing training and professional development
- Exposure to a broad range of freight and logistics solutions
- Genuine career progression opportunities within a growing business
Customer Service Representative – Logistics employer: Multigroup Logistics
Multigroup Logistics is an exceptional employer that offers a dynamic and innovative work environment for Technology and AI Specialists. With a strong focus on employee growth, you will have the opportunity to take ownership of projects from day one and develop into a leadership role within the technology function. Our AI-first culture fosters creativity and collaboration, ensuring that your contributions directly impact the business while prioritising security and data protection.
