Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.
Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Care Partner who is responsible for the provisioning of high-quality case management, support planning, and care coordination services across all home care program types (including SAH and CHSP).
Key Responsibility Areas:
- Deliver Home Care Services Ensure all programs comply with internal policies, legislation, standards, OH&S requirements and risk management procedures.
- Person-Centred Assessment & Care Planning Conduct comprehensive and initial assessments, determine priority of need, develop client-centred care plans and consumer budgets, and complete mandatory reviews.
- Case Management & Client Support Provide information, advice and referrals to support client/carer choice, autonomy and access to appropriate services while protecting privacy and rights.
- Care Coordination & Escalation Coordinate services, manage changes in client circumstances, elevate urgent issues, and consult with the Team Leader when required.
- Data, Documentation & Reporting Maintain accurate and timely records, ensure high-quality data entry into client management systems, and meet payroll, finance and reporting deadlines.
- Compliance & Risk Oversight Monitor adherence to policies and guidelines, identify and manage risks, and document incidents according to organisational procedures.
- Professional Practice & Development Apply ethical decision‐making, work within professional scope, participate in performance reviews, maintain professional knowledge, and engage in continuous improvement.
- Clinical Responsibilities Provide clinical assessments and care planning for complex clients, offer clinical guidance to non-clinical staff, conduct clinical risk assessments, and contribute to best‐practice clinical frameworks.
Qualifications & Experience:
- Tertiary qualification and experience in Allied Health, Nursing, Social Work, or a related field and relevant experience in case management evidenced.
- Good computer & verbal skills, with competence in MS Office and Client Management applications.
- Experience in assessment and development of care plans & setting and management of consumer budgets
- Experience in provision of case management to consumers with complex needs
- Understanding of Consumer Directed Care principles and Aged Care Reforms.
- Familiarity with community aged care services and referral pathways
- Demonstrated commitment to high quality customer service & Sound networking skills along with needs and issues of older people from CALD background and their carers;
- Ability to work autonomously and in team as well; sound time management skills and ability to prioritise to meet competing demands
- Valid NSW Drivers licence and access to own vehicle
Care Partner in Melbourne employer: Multicultural Care
Multicultural Care is an exceptional employer that prioritises meaningful work and community impact, making it a perfect fit for passionate Care Partners in Sydney. With a strong commitment to employee growth, we offer ongoing professional development opportunities and a supportive work culture that values diversity and inclusivity. Join us to make a difference in the lives of older people and those with disabilities while enjoying the unique advantages of working in a leading not-for-profit organisation dedicated to culturally sensitive care.
