At a Glance
- Tasks: Welcome guests and ensure they have a seamless, memorable experience.
- Company: Join The Lane Retreat, a stunning boutique accommodation in the Hunter Valley.
- Benefits: Enjoy generous discounts on wine, dining, and accommodation plus training opportunities.
- Other info: Flexible shifts available with a fun and dynamic work environment.
- Why this job: Be part of a supportive team in one of the region's most beautiful locations.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 15.3 - 18.7 $ per hour.
The Lane Retreat, located on one of Bimbadgen's award-winning vineyards, is one of the Hunter Valley's newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.
We're looking for a casual Guest Services Attendant to join our team. Flexible shifts with up to 15-25 hours per week available. You'll play an important role in ensuring our guests feel genuinely cared for and provided with a seamless experience. This is a great opportunity to be part of a supportive wine and hospitality company and work in one of the region's most picturesque locations.
Key Responsibilities will include:
- Welcoming guests in person, over the phone, and via email with a professional, friendly approach
- Preparing guest arrivals, welcome cards, and amenities to a high standard
- Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues
- Processing sales and making coffees in The Pantry
- Handling check-outs, cash, and credit card transactions
- Coordinating with internal teams to ensure seamless guest experiences
- Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales
YOUR BACKGROUND
- Experience as a receptionist, hotel front office attendant, or similar
- Knowledge of PMS and end-of-day reconciliation processes
- Strong customer service and communication skills including in-person, telephone and email
- Computer literate and confident with Microsoft Word and Excel
- A passion for hospitality and making memorable guest experiences
- RSA and Driver's Licence essential
- Flexibility to work across mornings, evenings, weekends and public holidays (roster covers 7am to 11pm, Monday to Sunday)
BENEFITS
- Generous wine, dining and accommodation discounts
- Access to training and development including cross-venue work experience
- Supportive and fun work environment
Guest Services Attendant in Pokolbin employer: Mulpha
The Signal Group is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values strategic thinking and relationship building. Join us to be part of a team that not only prioritises client success but also invests in your personal growth and career advancement.
