Join the team at Mulgrave Country Club, 2026 Community Club of the year!
We are seeking an experienced, proactive, and enthusiastic Duty Manager to play a key role in leading our operations and ensuring an outstanding customer experience.
Duties include:
- Supervision and co-ordination of all gaming staff, including ongoing training and mentoring
- Ensuring high customer service standards at all times
- Ensure all cash room accounting/recording procedures are adhered to at all times
- Ensure all cash room accounting/recording procedures are adhered to at all times, as well as all compliance standards
- Motivate and achieve high standards with your team
- Be hands on, hardworking and enthusiastic
To be successful in this role you will:
- Must be flexible and available to work a rotating roster, including evenings, weekends, public holidays, and overnight shifts as required
- Demonstrate strong leadership skills, with the ability to effectively coach, mentor, and develop team members through ongoing guidance, training, and support
- Passionate about delivering exceptional and memorable customer service.
- Excellent communication and interpersonal skills
- At least 2 years relevant experience as a Duty Manager or similar role
- Current Gaming Industry Employee licence
- Current Responsible Service of Gaming licence (Modules 1 and 2 minimum)
- Current Responsible Service of Alcohol licence
- Current DoFoodSafely - VIC certification
What we offer:
Mulgrave Country Club is a vibrant, well-established, community-focused Club, offering a rewarding place to work. We offer genuine career development opportunities, and employee benefits that reflect our STAR values.
Join a team that values its team members and strives for excellence in everything we do.
Duty Manager in Monash employer: Mulgrave Country Club
Mulgrave Country Club is an exceptional employer that prioritises employee growth and development within a vibrant, community-focused environment. With a commitment to excellence, we offer comprehensive training, flexible working arrangements, and a supportive team culture that values each member's contributions. Join us to be part of a rewarding workplace where your passion for customer service can truly shine.
