Retail Sales Assistant in Melbourne

Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand with more than 1400 stores worldwide dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values and Benefits

• Competitive Pay: We offer attractive and competitive pay that consistently matches or exceeds market rates, providing financial peace of mind and consistency.
• Attractive Performance-Based Rewards: We recognise excellence through our annual performance incentives program where eligible employees can earn a discretionary bonus of up to 15% depending on their role, individual achievements and company performance.
• Exclusive Staff and Family Discounts: Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Flexible Hybrid Work Options: For eligible roles, we offer a hybrid work environment with 2 days to work from home each week, promoting flexibility and ensuring an ideal work/life balance.
• Career Progression Opportunities: We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek out learning opportunities. Whether it’s a new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support: We are with you through life's ups and downs. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

Job Description

We are seeking a dedicated and customer-focused Full-time Retail Sales Assistant to join our team at MUJI Emporium. As a Full-time Retail Sales Assistant, you will play a crucial role in delivering exceptional customer service and contributing to the overall success of our retail operations.

Responsibilities

• Greet and assist customers in a friendly and professional manner, providing information about products and services.
• Efficiently use our point-of-sale system to process sales transactions, refunds and exchanges accurately.
• Maintain the cleanliness and tidiness of the store, including organising merchandise displays to enhance visual appeal.
• Monitor inventory levels, and supervise and assist in restocking shelves as needed.
• Uphold company policies and procedures regarding customer interactions, safety, security, and loss prevention.

This is an exciting time to join our growing company, as we further expand our presence in Australia. Teamwork, collaboration, and a continuous improvement mindset are at the forefront of our core values.

Desired Skills and Experience

• Experience in a similar retail environment and/or fast-paced retail store environment.
• Leadership experience with an ability to effectively delegate tasks and provide constructive feedback is highly advantageous.
• Strong communication skills with the ability to interact effectively with diverse customers.
• Excellent time management and organisational skills, with the ability to manage high volumes of stock.
• Ability to work effectively within a team while also being able to independently manage tasks.
• A positive and proactive attitude with a willingness to learn about our products and share knowledge with customers.
• Flexibility to work a variety of shifts including deliveries (7am), late night trade (10pm), weekends and public holidays.