Inclusive Employment: Ongoing Support Specialist

MTC FutureReady is an independent social enterprise that helps people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and employment prospects. Our targeted training programs, meaningful employment services and support are designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

The Ongoing Support Practitioner helps participants with disability, injury or health conditions achieve and sustain meaningful employment. The role provides person-centred support, identifies barriers and development needs, and delivers practical solutions to workplace challenges. By building strong relationships with participants and employers, they support long-term employment outcomes while delivering quality service and achieving key performance targets.

Key responsibilities of this role will include:

• Build strong relationships with participants approaching Ongoing Support phase, identifying their barriers, skills, abilities and workplace support needs.
• Coordinate Ongoing Support Assessments (OSA), preparing participants and Employment Consultants / Practitioners and ensuring all required administration is completed.
• Maintain regular contact with participants and employers to monitor wellbeing, workplace needs and provide ongoing mentoring and support.
• Develop tailored interventions and practical solutions to address workplace challenges and support participants to maintain sustainable employment.
• Build employer partnerships and identify opportunities, including job carving, to create suitable and sustainable employment outcomes.
• Manage compliance, documentation and claims, ensuring participant obligations, contact records, supporting evidence and claims are completed accurately and on time.
• Plan and manage service delivery effectively across multiple locations, ensuring all activities meet contractual, guideline and service requirements.

About You

The ideal applicant will have:

• A strong working knowledge of the IEA contract as well as experience working with people with disability, with lived experience or qualifications in employment or disability services highly regarded.
• Strong communication and relationship-building skills, with the ability to engage effectively with participants, employers and a diverse range of stakeholders.
• Experience in person-centred case management, including barrier management, mentoring, coaching and supporting sustainable employment outcomes.
• Strong problem-solving and conflict resolution skills, with the ability to develop practical and creative workplace interventions.
• Resilience, adaptability and cultural competence, with the ability to work effectively with people from diverse backgrounds and collaborate within a remote team.
• Strong administrative and digital capability, with sound computer literacy, attention to compliance and knowledge of relevant disability employment standards and guidelines.
• Commitment to policies, quality, safety and continuous development, including compliance with QMS, information security, WHS, regulatory and contractual requirements.
• A valid unrestricted driver licence is required.

Why Choose Us

At MTC, we help people take meaningful steps forward in work and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options.
• Access to retail and lifestyle discounts and benefits.
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family.
• Career growth and development opportunities including comprehensive on-the-job training.
• Recognition and Reward scheme including regular peer-nominated Awards.
• Employee Assistance Program with access to free confidential counselling.
• Free flu vaccinations and other health and wellbeing initiatives.
• Flexible working arrangements.
• Paid Parental leave.

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcfutureready.org.au.

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter. As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you). As this role requires access to Department of Social Services systems, you will be required to set up a myID account.