MTC FutureReady is seeking a Head of Customer Experience to shape and drive our customer experience, brand and marketing strategy. You will lead a multidisciplinary team, champion customer-focused innovation, and ensure initiatives attract new customers while strengthening loyalty and advocacy.
Reporting to the General Manager, Customer Experience & Engagement, you will guide budgeting, governance and performance across channels, using insights and AI-enabled solutions to improve outcomes and
Chief Customer Experience & Brand Growth Leader employer: MTC FutureReady
MTC FutureReady is an exceptional employer that prioritises a purposeful and empowering work environment, particularly for those in the role of Employment Consultant. Located in Sutherland and Menai, our inclusive culture fosters personal and professional growth, offering extensive training, career development opportunities, and a range of benefits such as salary packaging and wellness initiatives. Join us to make a meaningful impact while enjoying a supportive workplace that values diversity and encourages you to thrive.
