At a Glance
- Tasks: Lead daily operations and deliver five-star guest experiences at a luxury lodge.
- Company: Award-winning luxury lodge in the stunning Grampians region.
- Benefits: Attractive salary package, on-site accommodation, and utilities included.
- Other info: Live-in role with mentorship and clear pathways for career growth.
- Why this job: Immerse yourself in genuine hospitality and grow your career in a unique environment.
- Qualifications: Experience in high-end hospitality and a passion for guest service.
The predicted salary is between 58500 - 71500 $ per year.
Mount William Station is seeking an exceptional emerging or experienced hospitality management couple ready to step into a hands-on role at one of Australia’s most distinctive luxury country lodges. This role is designed for high-potential & experienced couples with a strong background in luxury hotels, luxury lodges or fine-dining environments, who are ready to grow into a management position or assistant General Manager roles with mentorship, autonomy and long-term opportunity. We are a mission-based, owner-operated business focused on genuine hospitality, heritage, and excellence. This is not a corporate role, it is immersive, on-site and deeply connected to the guest experience.
As a Management Couple, you will jointly lead the day-to-day operation of the hotel, working hands-on, in the frontline of the guest experience, front of house, guest communications, back of house and operational delivery. Given our high-end small number of rooms (8 luxury ensuites), the role is perfect for two individuals who want a strong connection to guests and minimal staff management (2-3 FTE + casuals). This is a visible, hands-on position, welcoming guests, providing fine dining service, supporting events, assisting in managing our small team and helping uphold the high standards that define Mount William Station. You will work closely with the owners and senior team, with a clear pathway to grow in responsibility and remuneration as the business and your career evolves.
Key Responsibilities
- Deliver warm, intuitive five-star guest experiences from arrival to departure
- Lead front-of-house operations and guest communications
- Be responsible for delivery of luxury dining, weddings and private events
- Once proven in frontline roles, assist in recruiting and managing a small, high-performing hospitality team
- Maintain exceptional standards across service, presentation and cleanliness
- Assist with inventory, ordering, reporting and operational systems
- Act as on-site leaders and brand ambassadors
Bonus Skills (Highly Valued)
- Chef & kitchen skills (support for busier events, help with kitchen requirements)
- Reception & Admin skills (handle hotel inbox, admin functions and organisation)
- Maintenance or trade aptitude (basic repairs, grounds, troubleshooting)
- Sommelier or wine knowledge, cellar management, and wine service
- Fine-dining or premium restaurant & service experience
- Confidence hosting guests, tastings and curated experiences
- Couples who bring complementary skill sets (e.g. service + ops, food & wine, BOH/maintenance) will be viewed very favourably.
Who We’re Looking For
- Strong experience in high-end hospitality, luxury hotels, lodges or fine dining
- A proven ability to lead from the front and work hands-on
- Excellent communication, professionalism and emotional intelligence
- Passion for guest experience, regional living and nature-based hospitality
- A growth mindset and desire to build a long-term career together
Package & Benefits
- Combined Package: $170,000
- Combined base salary: $130,000+ Superannuation: 12.5% (paid on top)
- On-site accommodation allowance: $20,000
- Utilities included (power, water, internet, heating)
- Clear performance review and growth pathway
- Direct mentorship from engaged owners and senior leaders
- A unique lifestyle in the heart of the Grampians
About Mount William Station
Mount William Station is a multi-award-winning luxury farm lodge and events destination, set on a historic pastoral estate in Victoria’s Grampians region. We are known for refined service, authentic hospitality and unforgettable guest experiences.
Hands-on Management Couple employer: Mt William Holdings Pty Ltd
At Mount William Station, we pride ourselves on being an exceptional employer that values genuine hospitality and personal connections. Nestled in the stunning Grampians region, our team enjoys a supportive culture, opportunities for professional growth, and the chance to shape memorable guest experiences in a breathtaking environment. With competitive packages that include accommodation and meals, we offer a unique lifestyle that allows you to thrive both personally and professionally while contributing to a world-class luxury destination.
Contact Details:
Mt William Holdings Pty Ltd Recruitment Team
