We are seeking an experienced Technical Business Analyst to support the delivery of a large-scale ServiceNow implementation within a complex enterprise environment. This role will work closely with technical teams, business stakeholders, and project delivery resources to coordinate the development, testing, and deployment of ServiceNow configurations.
Key Responsibilities
- Gather and document business and technical requirements.
- Collaborate with internal technical teams to support ServiceNow configuration activities.
- Work closely with ServiceNow Developers to deliver application enhancements and configurations.
- Analyse and resolve issues arising from business-specific requirements.
- Coordinate testing activities with testing teams to ensure successful delivery outcomes.
- Facilitate integration activities between ServiceNow and other enterprise systems.
- Support an Agile delivery environment and contribute to continuous improvement initiatives.
- Engage effectively with a broad range of technical and business stakeholders.
Essential Skills & Experience
- Proven experience as a Technical Business Analyst in complex ICT environments.
- Strong experience working with the ServiceNow platform.
- Experience gathering, analysing, and documenting business and technical requirements.
- Ability to coordinate development, testing, and deployment activities across multiple teams.
- Strong stakeholder engagement and communication skills.
- Experience working within Agile and DevOps delivery environments.
Highly Desirable
- Hands-on ServiceNow development or configuration experience.
- Knowledge of enterprise application integrations.
- Experience working within large, complex transformation or digital projects.
What's on Offer
- Opportunity to work on a significant enterprise technology program.
- Collaborative and supportive team environment.
- Flexible working arrangements.
- Competitive contract rates.
Technical Business Analyst employer: M&T Resources
Join a large and complex government department on the beautiful Sunshine Coast, where you will be part of a collaborative team dedicated to delivering impactful community programs. As a Program Support Officer, you'll enjoy a long-term contract with stability, a positive work culture, and the chance to contribute to significant government initiatives that make a real difference. With opportunities for professional growth and a supportive environment, this role is perfect for proactive individuals looking to thrive in a fast-paced setting.
